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Wintrust Rosemont Call Center
Wintrust is proud to be Chicago’s Bank®. Wintrust is not just in the communities they serve. They are part of them. Wintrust was named one of Chicago's Top Workplaces in 2021 by the Chicago Tribune. Entrepreneurial, customer-focused, and team-oriented people thrive at Wintrust. Employees at Wintrust approach each day intent on making an impact and believe in providing truly distinctive customer service. Apply for roles at Wintrust through Skills today!
Job Highlights
Deliver best-in-class customer service through phone and electronic channels
Resolve customer inquiries, complaints, and requests using thorough knowledge of bank systems and procedures
Coordinate solutions for deposit, loan, and treasury management issues, escalating as needed for resolution
Advise and train internal teams on processes and systems while supporting customer issue resolution
Maintain customer relationships and promote additional bank products and services to meet client needs and profitability goals
Candidate Profile
1–3 years of related experience, with strong preference for banking customer service
Call center and dispute resolution experience required (banking experience preferred)
Advanced computer proficiency required
Must complete 5 weeks of onsite training in Rosemont, Monday–Friday, 8:30am–5:00pm
Regular schedule after training: 11:30am–8:00pm
Additional Information
Start Date Nov 2
Location
Rosemont
Benefits
Dental;Medical;Vision
Numbers & Facts
Location
Rosemont, IL
Salary
$18
Skills
Banking Servicesunmatched
Call Centersunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Develop and Maintain Customersunmatched
Entrepreneurshipunmatched
Problem Solving Skillsunmatched
Profit & Lossunmatched
Promotional Programsunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Treasury Managementunmatched
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