Customer Contact Representative Senior

Position Overview:

International Motors has a great opportunity for a Customer Contact Representative Senior.   This position is located at our corporate headquarters in Lisle, IL. and will be a hybrid position with 4 days in office.

 

International Financial Corporation provides financing of new and used truck, bus, tractor for International’s truck dealers, IC Bus dealers, and customers who purchase Navistar products.

 

The Customer Contact Representative Senior will provide accurate timely customer service, in compliance with company policies and procedures, to customers, dealers and field personnel.

Responsibilities:

• Analyze and solve complex situations including customer accounts, bank reporting, and dealer transactions.
• Interpersonal skills and financial service knowledge and expertise are critical to responding to daily customer-centric activities
• Facilitate requests for titling, notes, and portfolio management as handled in a financial service center setting.
• Assist with managing insurance portfolio by contacting customers and insurance companies
• Applies previous experience to solve difficult assignments
• Review and approve work to ensure accurate processing
• Be a resource for questions and resolution of issues
• Participate in Special projects as needed

Minimum Requirements:

• Bachelor's degree and at least 1 year of customer service experience

OR

• Master's degree and no experience

OR

• At least 3 years of customer service experience

Additional Requirements:

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

• At least 2 years of Customer Service experience.
• Bilingual in Spanish preferred
• Working knowledge of Microsoft Excel, Word, PowerPoint
• Oracle Lease Management or SAP experience a plus
• Working knowledge of other financial service department processes (i.e., Titles, Notes, Portfolio Mgmt.)
• Strong oral and written communication skills
• Ability to multi-task and prioritize
• Effective decision-making and problem-solving
• Confident self-starter that drives for results under minimal supervision
• Positive Attitude, Ethics and Values that align with the high-performance culture of International
• Ability to react quickly, make effective decisions and functions well under pressure

Benefits and Compensation:

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.

The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Company Overview:

About TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

 

About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.

 

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

 

EEO Statement:

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email 

hub@international.com?subject=Application%20Accomodation%20Request

 to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.