Customer Data Analyst

Express & Bonobos

Columbus, OH

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JOB DETAILS

SKILLS

Analysis Skills, Business Administration, Business Intelligence Software, Channel Marketing, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer/Client Research, Customer/Consumer Behavior, Data Analysis, Data Quality, Data Science, Data Sets, Data Visualization Tools, Database Administration, Detail Oriented, Develop and Maintain Customers, Digital Media, Global Branding, Google Analytics, Leadership, LifeTime Value (LTV), Marketing, Marketing Automation Software, Marketing Campaign, Merchandising, Mobile Applications, Online Marketing, Performance Analysis, Performance Metrics, Philosophy, Product Programs, Reporting Dashboards, Retail, Return on Investment (ROI), Risk Analysis, Standards Development, Statistics, Storytelling, Track Customer Issues, Trend Analysis, eCommerce, eCommerce (B2X) Marketing

LOCATION

Columbus, OH

POSTED

12 days ago

Overview

About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

About Bonobos
Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.

Location Name

Columbus Corporate Headquarters

Responsibilities

POSITION OVERVIEW

The Customer Data Analyst plays a critical role in understanding and improving the health of our customer file across new and existing customers. This specialist-level role focuses on analyzing customer KPIs, identifying trends in acquisition, retention, and reactivation, and evaluating the impact of product, shopping experience and marketing performance on customer behavior. This role partners closely with Marketing, Digital Media, E-Commerce, and Technology teams to translate complex data into clear, actionable reporting that drives smarter decisions and measurable business impact.

KEY RESPONSIBILITIES

Customer File Analytics & KPI Reporting

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation, frequency, spend, and lifetime value
Perform deep-dive analysis to understand the drivers behind customer trends and performance changes
Monitor customer file health over time, identifying risks and opportunities tied to product, channel, and marketing performance

Marketing & Product Performance Analysis

Evaluate the effectiveness of marketing campaigns and product initiatives as they relate to customer growth and loyalty
Partner with Digital Marketing to support ecommerce and marketing analytics
Assist in identifying opportunities to improve marketing ROI and customer engagement through data-driven insights

Reporting, Dashboards & Storytelling

Develop and maintain dashboards and reporting tools to track customer and marketing performance
Translate complex datasets into clear, actionable insights for marketing, merchandising, and leadership teams
Support the development of standardized reporting frameworks and recurring performance readouts

Data Integrity & Collaboration

Partner with Technology and Platform teams to maintain the customer database, ensuring accuracy, consistency, and growth across online and offline channels
Ensure data integrity through validation, cleansing, and ongoing quality checks
Collaborate cross-functionally to support test-and-learn initiatives and continuous improvement

REQUIRED EXPERIENCE & QUALIFICATIONS

Bachelor's degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus
3-5+ years of experience in data analysis, customer analytics, or marketing analytics
Strong experience working with customer databases and large datasets
Proficiency in data extraction and analysis
Experience with Google Analytics and CRM or marketing automation platforms
Experience with data visualization and BI tools
Advanced Excel skills; familiarity with statistical analysis techniques
Experience in ecommerce or digital-first businesses; fashion retail preferred
Ability to manage multiple workstreams independently in a fast-paced environment
Strong attention to detail with the ability to communicate insights clearly to non-technical stakeholders

Closing

If you would like to know more about the California Consumer Privacy Act click here.

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

About the Company

Express & Bonobos

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