Customer Data Specialist

Job Title: Customer Data Specialist
Location: Cincinnati, OH

 

Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 48,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant.

 

As the market leader in the Midwest, Silco is a growing, family-owned company with over 500 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Akron, Toledo, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future.

 

Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference.

 

Silco Fire & Security is seeking a detail-oriented and proactive individual to join our team as a Data Entry & Customer Support Specialist. In this role, you will be responsible for maintaining accurate customer and service data across all branches, including billing information, site addresses, inspection details, and system updates. You will play a critical part in ensuring the integrity of our data systems while providing exceptional support to both internal teams and customers. The ideal candidate will bring strong administrative and customer service experience, excellent organizational skills, and the confidence to work independently in a fast-paced environment.

 

Benefits:
In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short-term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.

Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.