Customer Data Specialist

Job Description:

Are you a highly motivated individual with an analytical mindset? Are you well-versed in common data transformation techniques? Do you enjoy working with data as well as working with customers? Are you looking for a job where you can use new technologies to tighten and improve processes? Are you looking to make a splash as part of a small but growing team? If you answered "Yes" to all of those questions, then we're looking for you!

The ideal candidate for this role will be extremely detail-oriented and demonstrate a strong passion for business intelligence and data transformation technologies to support the customers of a rapidly growing SaaS business.

The Customer Data Specialist is a part of the Customer Success team, otherwise known as FMX's secret weapon. We stand out in the industry due to our world-class customer support, which has earned us a 98% customer satisfaction rating! Customer Data Specialists are meticulous in their work and exhibit high attention to detail. The primary objective of this role is to successfully manage end-to-end customer data migration projects from multiple sources during implementation. Customer Data Specialists are expected to take initiative, meet project deadlines, and provide timely responses to customer inquiries. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and positively impact the company's strategy and culture. You can expect to dedicate 70% of your time to data migrations, 20% customer meetings, and 10% administering product trainings.

Responsibilities:

As a Customer Data Specialist, you will:

• Act as a data migration subject matter expert on the Customer Success team
• Complete end-to-end data migrations for FMX customers. This process includes extracting source data from external softwares and transforming it to fit FMX's target data schema using tools such as Excel, Power Query, AI and others prior to completing the upload process in the FMX application
• Be the go-to source for a customer's data questions and needs during their implementation
• Understand customer data needs and prioritize them accordingly
• Attend customer-facing meetings with the Customer Success Implementation and Retention teams to ensure customers' data requirements are being met
• Become an expert in FMX's core product, and lead technical module-based trainings for customers
• Adhere to project priority procedures and completion deadlines
• Establish, maintain, and continuously increase client satisfaction through professional and courteous service
• Work cross-functionally across Customer Success Support, Implementation, and Retention teams to maintain consistent communication
• Seek continuous improvement in process and utilize emerging technologies, like AI tooling, to serve our customers more effectively