Employment Type: Full-Time, In-Office position (No Remote or Hybrid Option)
Location: 6300 North River Road, Rosemont, IL 60018
Pay: $18/hour
Schedule
Training Schedule (first 2 weeks): Monday–Friday, 8:30 AM–5:00 PM
Regular Schedule (after training):
Tuesday – Thursday, 11:30 AM-8:00 PM
Friday: 10:30 AM – 7:00 PM
Saturday: 8:30 AM – 5 PM
Key Responsibilities:
As a Customer Delight Representative at Feldco, you'll be engaging directly with customers over the phone. Your role is hands-on and requires clear, concise communication not only with customers but also with various departments within Feldco to rapidly resolve any outstanding issues and provide customers with delight!
Tasks Include:
Answering inbound calls to Feldco 866 number or direct lines, accessing caller needs, and transferring to the appropriate party.
Screening calls for upper management.
Clear and accurate communication of Feldco products and services.
Solving customer issues, resolving service issues, and/or scheduling service appointments.
Scheduling strong, consistent sales appointments, and second measure appointments.
Confirming appointments, and outbound reminder calls for services and second measure appointments.
Answering web lead inquiries (e-mail and outbound phone exchanges with customers).
Message taking and communication with managers and product specialists.
Ability to use internet maps to help product specialists.
The CDR may be assigned additional tasks or projects as needed during peak or off season.
The CDR works with all areas of the company to ensure all customers are “delighted” with their sales, service, financing, or other inquiries.
Participating in outbound calling campaigns to drive business, including re-engaging past customers, and following up on previous inquiries.
Qualifications:
High school diploma or equivalent required.
Organizational skills and outstanding oral and written communication abilities are required.
Proficient PC skills (Word, Excel).
35+ WPM.
Ability to work in a fast paced and demanding environment.
Key skills include, but are not limited to, using a multi-call phone system, data entry and sales skills.
Bi-lingual preferred, but not necessary.
What Can Feldco Offer You?
Industry Leadership: #1 in Midwest home improvement solutions
Growth & Stability: With 50 years in business and still growing
Award-Winning Culture: 12-time Top Workplace winner by the Chicago Tribune
Career Development: We promote from within and reward performance
Team-Oriented Environment: Be part of a collaborative culture that values every team member’s contribution
Benefits Offered to Feldco Employees:
Benefits include medical, dental, and vision insurance; a 401(k) with employer match; paid time off; paid holidays; and a wide range of voluntary benefits.
Numbers & Facts
Location
Rosemont, California
Website
https://www.4feldco.com/employment/
Skills
Business Growthunmatched
Calendar Managementunmatched
Campaignsunmatched
Career Developmentunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Data Entryunmatched
High School Diplomaunmatched
Internet Technologyunmatched
Leadershipunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Multilingualunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Telephone Skillsunmatched
Writing Skillsunmatched
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