GREAT CULTURE, GREAT OPPORTUNITY! Please Note: This role is based in LOUISVILLE, KENTUCKY. Customer Demand Analyst WHAT YOU'LL DO AS A CUSTOMER DEMAND ANALYST Located on our beautiful corporate campus in Louisville (KY), The Customer Demand Analyst is responsible for working cross-functionally with external and internal customers to assemble demand for specific products and plants, analyze forecasts and enter forecasts, orders and/or releases into the system for current and future months. This position has significant impact on inventory turns, timely deliveries, cash flow, EBITDA and working capital goals of the business. The Customer Demand Analyst has operationally essential responsibilities requiring cross-functional comprehension. Essential Functions & Responsibilities: - Receive, process, and administer customer orders in accordance with customer service procedures and update short term (<90 day) Sales Planning Forecasting (SPF) based on established guidelines and in conjunction with input from Commercial Team.
- Research and respond to order status inquiries, inventory, lead time inquiries and trial requests. Work with Account Managers to resolve customer issues and complaints.
- Serve as primary contact for assigned materials regarding plant shipments, short-term forecasting changes, and system issues (ASNs, case tickets/BOL’s etc.). Coordinate and support communication from Customer Support Team for assigned customers.
- Support Account Managers and Field Service Leaders with regards to trials and shipments to customer plants. Process and enter all orders into the applicable systems for trial orders & track progress until their completion.
- Communicates order status and information within the work processes as needed to ensure customer service expectations, both specified and non-specified, are met or exceeded. Advises appropriate internal/external customers assurance with respect to issues, i.e., advising of delays, packaging, forecast update, product availability.
- Complete monthly pricing declarations for assigned materials.
- Work with appropriate personnel to manage import volume requests, if/as needed.
- Collaborate with other team members to support optimization of the Logan, Warren, and Precoat Coating Lines.
- Participate in projects and new/sustaining teams as assigned, representing the Customer Demand Analysts, Scheduling, and Planning for customer forecasting.
- Provide support for customer related functions or activities such as initiating new customer master requests.
- Provide training, support and mentoring to new team members.
- Safely travel as necessary, including overnight travel to customer locations and Logan plant.
- While in customers’ or Logan plants Personal Protective Equipment (PPE) used 100% of the time and exactly as specified.
- Manage monthly metal component volumes, reconciling long and shorts and claims through customer administration.
- Safely travel as necessary, including overnight travel to customer locations and Logan plant.
- While in customers’ or Logan plants Personal Protective Equipment (PPE) used 100% of the time and exactly as specified.
- Uphold Tti-Arrows Aluminum Principles.
Physical Requirements and Working Environment(s): - Occasionally lifts, carries, or otherwise moves and positions objects weighing up to 20 pounds.
- Bends, stoops, or crouches on a regular basis
- May sit for several hours at a time (>6 hours international travel, if applicable)
- Corporate office setting, customers’ plants and offices, travel (air, rail, auto)
- Work may be required outside standard business hours.
WHAT YOU'LL BRING - Bachelor’s Degree with major in Business, Supply Chain, or Logistics preferred
- Strong digital proficiency (Oracle, MS Office, specifically Excel)
- 1-2 years Business to Business Customer Support and/or Supply Chain experience preferred.
- Collaborative and Engaging: Build constructive working relationships, with a high level of acceptance, cooperation, and mutual respect.
- Accountable & Dependable: Take personal responsibility for the quality and timeliness of work and achieves results with little oversight.
- Attention to Detail: Diligently attend to details and pursue quality in accomplishing work.
- Communication: Effectively convey ideas and facts in writing and orally using language the audience will best understand.
- Adaptable & Flexible: Adapt to changing business needs, conditions, and work responsibilities.
- Analysis/Reasoning: Examines data to grasp issues, draw conclusions and solve problems.
- Listening: Understands and learns from what others say.
- Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
WHAT WE OFFER. And it’s A Lot! - Competitive compensation (base/bonus)
- Exceptional “core” benefits: Medical/dental/vision, employer contributions to Health Savings Accounts (HSA), employer paid life & disability plans
- Generous time off program
- 401(k) program with competitive employer match
- Growth & development opportunities
- Catered (daily) lunches
- SPOT bonus awards
- Excellent tuition assistance program
- Wellness programs, including reimbursement for fitness activities & equipment
- Full, onsite fitness center
- Community engagement programs
- Matching charitable contributions
- Retiree medical reimbursement accounts
- Beautiful corporate campus, located on a lake
- Engaging, team-oriented company culture, resulting in TAA being a proud recipient of several “Best Places to Work in Kentucky” awards.
Salary/ Wage Range Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. Tri-Arrows Aluminum offers a competitive total rewards package. Learn more at https://triaa.com/careers/. Tri-Arrows Aluminum Inc., provides a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, or genetic information. Tri-Arrows Aluminum, Inc., will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, including changes made by the ADA Amendments Act of 2008. Notice To Third Party Agencies Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
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