Select how often (in days) to receive an alert: Create AlertFrom a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea, and Whittington tea.Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.JOB OVERVIEW The Customer Development Manager (CDM) is a high-impact commercial role at the intersection of sales, category leadership, and customer partnership. You will own strategic planning and development for a defined channel (Grocery, Natural, Office Products / E-Commerce) partnering closely with Sales, Revenue Management, and Marketing to drive Lavazza's growth agenda at the customer level.This role is ideal for a commercially minded CPG professional who thrives on translating data into compelling selling stories, building trusted customer relationships, and executing with precision across promotional calendars and launch events.Applicants to this role will be evaulated for three retail channels according to background and experience.Customer Development Manager of Natural & DistributorCustomer Development Manager of Retail (East Territory)Customer Development Manager of Office Products, E-Commerce, and IndependentsLocation: New York, NYTravel: As needed up to 20%Base Pay Range: $125,000-130,000JOB RESPONSIBILITIES Drive 4P execution with Lavazza, Brokers, and cross-functional teams (Sales, Marketing, RGM).Lead monthly category and assortment reviews to identify gaps, deliver insights, and implement corrective actions.Coordinate execution readiness for key promotional periods and support flawless activation with agency partners.Facilitate monthly Customer Business Reviews to align on performance, priorities, and strategic direction.Equip Sales and Brokers with strategic insights, selling stories, and materials for customer meetings.Define and communicate customer planning calendars aligned with Joint Business Planning (JBP).Lead quarterly/bi-annual Customer Business Reviews to support long-term planning and performance tracking.Collaborate with Activation Home to define and maintain Customer Picture of Success (PICOS).Align activation plans and budgets to amplify national and customer-specific priorities and drive KPIs.Evaluate program ROI and recommend optimization strategies for future activations.Cascade strategic guidance from National Category Management to customer level.Align internal stakeholders across Leadership, Marketing, Sales, RGM, and Channel Strategy to deliver customer goals.Share customer updates, wins, and risks in Local/HQ Business Reviews.Partner with RGM, Sales, and Finance to build sustainable P&Ls and co-manage planning tools (TPM/Salesforce).Ensure cross-functional collaboration to execute customer strategies and maintain alignment across teams.PROFESSIONAL QUALIFICATIONS Four year degree from an accredited institution, preferably in Business5+ years working experience in CPG Trade Marketing, Category Management, Sales, Sales Planning or Marketing requiredExperience supporting Retail/eTail channels and customers requiredProficient in MS Office, with intermediate to advanced skills in Excel and PowerPointExperienced with syndicated retail data tools (e.g., Nielsen, IRI, Numerator) and eCommerce platforms (e.g., Amazon Retail Analytics, Market Share, Helium)Skilled in navigating matrix organizations, leveraging influence and negotiation to drive cross-functional collaborationStrong communicator, confident presenting to executive and cross-functional leadership both virtually and in personAdept at storytelling to diagnose complex business issues, visualize data, extract insights, and recommend clear action plansThrives under tight deadlines and embraces performance-driven challengesAgile and adaptable in fast-paced, entrepreneurial environmentsHighly collaborative with strong influencing skills across all organizational levels—from peers to executivesBENEFITS/PERKS 401K PackageEmployee Assistance ProgramHybrid Work ScheduleAbility to be barista certifiedTuition ReimbursementPerformance Development PlansEmployee DiscountsFlexible business casual dress code - jean friendly!Free coffee, anytime!Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Job Segment: Category Manager, Merchandising, Revenue Management, Marketing Manager, Strategic Planning, Retail, Finance, Marketing, Strategy#J-18808-Ljbffr