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Customer Education Technical Content Manager

FINBOA Inc

Houston, TX(remote)

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JOB DETAILS
SKILLS
Best Practices, Brand Marketing (Branding), Communication Skills, Content Management, Content Structure, Continuous Improvement, Custom Media, Customer Acquisition, Customer Experience, Customer Relations, Customer Support/Service, Data Analysis, Dental Insurance, Detail Oriented, Digital Video, Ecosystems, Editing, HTML (HyperText Markup Language), Health Insurance, Knowledge Base, Knowledge Management, Needs Assessment, Onboarding, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Process Improvement, Product Support, Project/Program Management, Release Notes, Scripting (Scripting Languages), Software as a Service (SaaS), Storyboards, Technical Leadership, Technical Writing, Training/Teaching, Usability Engineering, Video Editing, Video Production, Videoconferencing, Vision Plan, Webinar, Writing Skills, ZenDesk
LOCATION
Houston, TX
POSTED
30+ days ago
Benefits:
  • IRA with company Matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

Customer Education Technical Content Manager 


Location: This is a remote position, however you must be located in one of these areas: Texas, South Carolina, Pennsylvania, Arkansas, Arizona, Tennessee, Georgia, Florida, New York, North Carolina, Alabama, Illinois
 Company: FINBOA


About the Role


FINBOA is looking for a Customer Education Technical Content Manager  to own and elevate our client content experience across our knowledge ecosystem—primarily within Zendesk. In this role, you’ll create clear, engaging, and highly useful content that empowers clients to successfully use our SaaS platform.


You’ll blend strong writing, technical understanding, and data-driven thinking to continuously improve how clients learn, engage, and self-serve. If you enjoy turning complex ideas into accessible content and using analytics to make things better, this role is for you.


What You’ll Do


Knowledge Base & Content Creation


  •  Write and publish 2–4 Zendesk knowledge base articles per month
  •  Maintain and update content to reflect product changes and enhancements 
  •  Format and structure content using basic HTML 
  •  Create clear, client-friendly release notes and implementation guides
  •  Optimize support responses with helpful content links 
  •  Promote awareness and usage of knowledge resources internally and externally 
Analytics & Optimization


  •  Monitor content performance in Zendesk on a weekly basis 
  •  Deliver monthly performance reports with insights and recommendations 
  •  Identify gaps, outdated content, and underperforming assets 
  •  Implement data-driven improvements to increase engagement and usability 
Webinars & Video Content


  •  Manage end-to-end webinar publishing (uploads, captions, chapters, distribution) 
  •  Create training videos including storyboarding, scripting, recording, and editing 
  •  Maintain an organized, up-to-date video content library 
Collaboration & Support


  •  Partner with Product, Support, and Client teams to identify content needs 
  •  Ensure consistency in tone, branding, and messaging 
  •  Support onboarding and client education initiatives 
  •  Document internal processes and workflows 
  •  Stay current on content marketing and knowledge management best practices 
What You Bring


  •  Experience creating clear, client-facing technical or product content
  •  Familiarity with Zendesk or similar knowledge base platforms
  •  Basic HTML skills for formatting and structuring content 
  •  Strong organizational and project management abilities 
  •  Experience with video tools, webinar platforms, or screen recording software
  •  Ability to analyze performance data and turn insights into action 
  •  Excellent written and verbal communication skills 
  •  High attention to detail and focus on usability 
Nice to Have:


  •  Experience with Vidyard, Scribe, or similar tools 
  •  Background in SaaS, technology, or client education 
  •  Video editing experience 
What Success Looks Like


  •  You consistently deliver high-quality, user-friendly content
  •  You take ownership of and improve the knowledge base ecosystem 
  •  You use analytics to drive meaningful improvements 
  •  You make complex topics simple and approachable 
  •  You collaborate effectively across teams 
  •  You proactively identify ways to enhance the client experience 
Work Environment


  •  Primarily computer-based work 
  •  Regular use of digital collaboration and video conferencing tools 
  •  Occasional work with visual and video content 
Why Join FINBOA?


At FINBOA, we value clarity, collaboration, and continuous improvement. You’ll play a key role in shaping how our clients learn and succeed—directly impacting product adoption and customer experience.

About the Company

F

FINBOA Inc

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