Customer Engagement Advocate - September 21St Start Date

Customer Engagement Advocate

Learn about A Day in the Life of a Lantern Care Advocate!

A Customer Engagement Advocate - similar to a patient advocate or customer service coordinator - helps members navigate the surgical process with concierge-level support, from answering questions and explaining benefits to coordinating with physician offices and provider selection. You'll be the face of the company for our members, bringing high energy, genuine empathy, and sharp problem-solving to help make a stressful process feel manageable. This role is a great fit for someone who thrives in a fast-paced, customer-first environment and wants to make a real difference in healthcare.

You're a great fit for this role if you:

• Bring genuine compassion and patience to people navigating a stressful process
• Thrive in a fast-paced environment without losing attention to detail
• Are motivated by helping others and want your work to matter

Location: Dallas, TX | USA | Full-time Onsite

Compensation: Starting at $20.00-$24.00/hour based on experience, + competitive monthly bonus program - top Care Advocates can earn up to an additional $1,200/month.

Shift Schedules:

• Monday-Friday, no weekends
• 6-week onsite training program, Monday-Friday, 8:30 AM-5:30 PM (paid at your regular rate)
• After training, you'll be assigned a 9-hour shift within a 7 AM-8 PM window

This is a 100% onsite position.

What a day in the life looks like:

• Engage and educate new and existing members on our surgery offering, making sure benefits are clearly understood
• Coordinate appointments and travel for members, including venue selection
• Assist with provider selection
• Follow up, resolve, and document issues with routing of inquiries needing further investigation to the appropriate department
• Work with highly sensitive information while maintaining Protected Health Information (PHI) compliance

Requirements:

• High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
• 1-3 years' experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines
• Bilingual (Spanish & English) preferred

In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:

• Parking Reimbursement - $150/month
• Onsite Paid Training
• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave
• Free onsite Gym membership

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