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Job Description
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU), the education and development of customer interest in additional Ryder services, including Full-Service Lease Programmed Maintenance Lease Financing, and Fleet Management Services, by utilizing the Ryder Sales Process. The CEMs book of business will typically consist of smaller, less complex Local accounts with power fleet size opportunities of 1-4 units, smaller, less demanding National accounts, and smaller, coordinated accounts, whereby the economic buyer is not at this location.
Essential Functions
• Attain or exceed assigned sales quotas and profit targets. • Maintain regular and consistent in-person and virtual contact with customers to meet customer requirements. • Develop a sales penetration plan to expand Ryders wallet share. • Segment account base by opportunity for growth, renewal, retention, and potential for risk of loss. • Present Ryder services and capabilities. • Develop relationships with all customer buying influencers. • Develop a complete understanding of customers business goals and objectives. • Work collaboratively with DTSSCS to develop upsell opportunities for the application of those services as appropriate. • Serve as a facilitator between customers and Ryder departments or Ryder vendors. • Ensure contracted services are delivered to customers. • Orchestrate the development of a productive working relationship with the customer. • Maintain appropriate customer contact. • Understand and manage customer satisfaction perception. • Conduct regularly scheduled customer reviews. • Monitor VOC results by account. • Develop a knowledge base of competitive alternatives and identify share of wallet opportunities. • Contribute to an effective transition of accounts sold upstream in Ryders services portfolio. • Update CRM with relevant account-specific details and interactions.
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
Customer Education
Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
Training and improvement of sales skills, industry knowledge, and personal growth needs.
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
• Sales skills Required • Account Management skills Required • Negotiation skills Required • Contractual leasing Required • Pricing Required
Qualifications
• Bachelors degree in business, marketing, or transportation, or equivalent experience • 2 years or more experience providing service to customers • 2 years or more experience selling to customers
Travel
Yes, greater than 60
Job Category
Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidates relevant experience, education, including relevant degrees or certifications, work location, market data, and internal equity. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type
Salaried Minimum Pay Range
$60,000 Commission Maximum Pay Range
$60,000 Commission
Benefits Information
For all Full-time positions only, Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note
Some positions require additional screening that may include employment and education verification, motor vehicle records check, and a road test and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants
Ryder will only communicate with an applicant directly from a ryder.com email address and will never conduct an interview online through a chat-type forum, messaging app, such as WhatsApp or Telegram, or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees
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Job Seekers can review the Job Applicant Privacy Policy by clicking here http://ryder.com/job-applicant-privacy-policy.