Job Description
Our client, a Consumer Products And Software Services company, is looking for a Customer Engagement Program Coordinator for their Cupertino, CA/Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Imagine what you could do here! The people here at Client don’t just create products — they build the kind of wonder that’s revolutionized entire industries.
- It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Client, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
- REM Summary
- The worldwide Client Retail Engagement, Marketing & Merchandising (REMM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Client Retail’s customers and teams discover, be inspired by, learn about and go further with Client’s products and services, and does so in a manner that is true to our values.
- Role Specific Summary
- Client Retail is seeking an outstanding Project Coordinator for REMM's Merchandising, Marketing and Engagement team. This team sits at the center of Retail, supporting key pan-Retail programs, and is responsible for connecting strategies and plans across teams to drive key initiatives forward.
- Description
- The Customer Engagement Program Coordinator will be responsible for managing cross functional programs related to Client Retail's future store strategy and readiness globally.
- This role delivers best-in-class program management across the Retail organization creating detailed operational plans that enable broad cross-functional teams to deliver excellence across all retail stores for all key moments. They will own the overall management, coordination, and delivery of key initiatives, serving as a liaison with cross functional teams and Leadership across Retail and the broader Client organization.
- Key Responsibilities
- Own program delivery end-to-end — establish and manage the Plan of Record, drive initiatives from due diligence through completion and lessons learned, and ensure
- systems are in place for flawless execution across all key moments in Client Stores
- Lead cross-functional program teams, owning timeline, budget, deliverables, dependencies, risk mitigation, status reporting, Leadership communications, panClient alignment, and approvals
- Structure ambiguity into action — creatively problem-solve, weigh implications, track critical milestones, propose changes, build contingency plans, and know when to escalate
- Build and sustain relationships with corporate partners, field teams, and vendors globally to ensure aligned readiness plans and deliver the best possible experience for
- Client Retail customers
- Drive continuous improvement by partnering with cross-functional teams to identify and implement enhancements to program management processes and practices
- Operate with high agency — proactively drive problem-solving and influence workstreams end-to-end, independent of direct oversight
- Create and deliver compelling presentations to communicate plans, progress, and outcomes to stakeholders and Leadership
- Manage multiple programs concurrently with strong organization, time management, and attention to detail
Requirements:
- 5 years of Project/Program Management experience, or equivalent in PMO, Readiness, Strategy, or Operations
- Demonstrated success managing multiple projects, priorities, and people concurrently in a fast-paced, high-growth, results-driven environment
- Excellent problem-solving and facilitation skills, with the ability to effectively run meetings and align partners across multiple functions
- Proven experience building and managing relationships cross-functionally across large, global organizations, including the ability to interact effectively and diplomatically with senior leadership
- Self-starter with exceptional time management and organizational skills, strong attention to detail, and a can-do, motivational presence
- 5+ years of retail operational or retail program management experience, with prior experience in strategy, customer journey, and/or a broader Retail function
- Proven track record leading sophisticated, high-stakes programs including longterm roadmap creation, go-to-market initiatives, and retail-focused commercial and seasonal campaigns — under pressure and tight timelines
- Skilled at analyzing complex datasets and insights, turning numbers into narratives that drive action
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Cupertino, CA |
| Industry | Management Consulting Services |
| Salary | $38.45–$43.45 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Budgetingunmatched
- Campaignsunmatched
- Consumer Softwareunmatched
- Contingency Plansunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Customer Support/Serviceunmatched
- Data Setsunmatched
- Detail Orientedunmatched
- Diversityunmatched
- Due Diligenceunmatched
- Engagement Marketingunmatched
- Functional Programming Languagesunmatched
- Health Planunmatched
- High Tech Industryunmatched
- Leadershipunmatched
- Merchandisingunmatched
- Multitaskingunmatched
- Operations Planningunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Project/Program Coordinationunmatched
- Project/Program Managementunmatched
- Relationship Managementunmatched
- Retailunmatched
- Retail Managementunmatched
- Retail Operationsunmatched
- Risk Managementunmatched
- Strategic Planningunmatched
- Team Lead/Managerunmatched
- Time Managementunmatched
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