Customer Engagement Representative - 174632

Responsibilities: of the Customer Engagement Representative: • Assist customers with pricing, product availability, order status, delivery, invoicing, and account questions. • Process customer quotes and orders while ensuring accurate pricing, inventory, and delivery information. • Manage customer cases, orders, and account information within Salesforce and SAP. • Resolve billing discrepancies, returns, expedited orders, and other customer service issues. • Partner with Sales, Finance, Planning, and IT to resolve customer-impacting concerns. • Maintain accurate records and support ongoing process and service improvements. Qualifications: of the Customer Engagement Representative: • 4+ years of customer service, order management, or order fulfillment experience. • Hands-on experience with ERP and CRM platforms; Salesforce and SAP strongly preferred. • Proficiency with Microsoft Office, including Excel. • High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Compensation: of the Customer Engagement Representative: • Pay Rate: $25/hr • Location: Malvern, PA - Onsite • Schedule: Monday-Friday, 10:00 AM-6:30 PM • Comprehensive benefits package Application Period: This position opens for applications on 9/4/2026 and will remain open for a minimum of 30 days from the posting date.