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Who We Are Corporate Responsibility Careers Community Investor Relations News Safety & Gas Emergencies
Who We Are
An Integrated Energy Company
The Way We Work
History
Corporate Leadership Team
Board Of Directors
Location and Phone Information
Corporate Responsibility
Responsibility Overview
A Message from President & CEO Our Core Values The Way We Work History Safety Environment Air Quality and Emissions People and Community Reports and Resources
Governance
Governance and Ethical Conduct Trade Groups and Organizations Code of Vendor Conduct
Careers
Why Work at National Fuel
Work at National Fuel Faces of Fuel Employee Benefits
Careers
Current Openings FAQs
Employees and Retirees
Employee Retiree Resources
Community
Community Overview
Foundation
Grant Applications
Who We Are
An Integrated Energy Company
The Way We Work
History
Corporate Leadership Team
Board Of Directors
Location and Phone Information
Corporate Responsibility
Responsibility Overview
A Message from President & CEO Our Core Values The Way We Work History Safety Environment Air Quality and Emissions People and Community Reports and Resources
Governance
Governance and Ethical Conduct Trade Groups and Organizations Code of Vendor Conduct
Careers
Why Work at National Fuel
Work at National Fuel Faces of Fuel Employee Benefits
Careers
Current Openings FAQs
Employees and Retirees
Employee Retiree Resources
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Community Overview
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Please reference position Customer Engagement Specialist in the subject line of email.
Email - jobs@natfuel.com
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Customer Engagement Specialist
Buffalo, NY
National Fuel is seeking a Customer Engagement Specialist to join our Buffalo call center, supporting customers with billing, service, and outage-related inquiries. This role offers paid training, consistent weekday scheduling, and opportunities for growth within Consumer Business operations. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.
PRIMARY RESPONSIBILITIES:
Customer Interaction
Systems & Processing
Issue Resolution
Performance Expectations
SCHEDULE & TRAINING:
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
ABOUT NATIONAL FUEL:
National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.
COMPENSATION AND BENEFITS:
This is a position within the Company's collective bargaining unit with an hourly rate of pay. Starting rate of pay $26.18/hour, after 6 months $27.90/hour, after one year $30.81/hour.
National Fuel offers a comprehensive benefits package including the following:
HOW TO APPLY:
Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to jobs@natfuel.com by 7/6/26. Attachments with a .docm extension will not be accepted.
Please reference position #26-065NY - Customer Engagement Specialist in the subject line of your email.
National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That's why we're committed to building a diverse workforce and an equitable and inclusive work environment.
We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.
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2026 National Fuel Gas Company
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