Customer Engagement Specialist

What if you were the reason someone finally moved forward with their dream home project?

At Bordner Home Improvement, our Customer Engagement Specialists don't just answer calls - they create momentum. You'll be one of the first real connections homeowners have with our company, building trust, uncovering needs, and setting the stage for life-changing home improvements.

If you're energized by conversations, naturally persuasive, and customer service–centric with a sales mindset - this is where you turn that into a career.

 What You'll Do

• Connect with homeowners and turn interest into action
• Build quick rapport, understand needs, and create excitement around their project
• Set high-quality appointments for our Design Consultants
• Manage conversations across phone, text, email, and CRM
• Collaborate with a team that thrives on energy, accountability, and results

 What Makes You a Great Fit

• You're a natural communicator - people trust you quickly
• You know how to guide a conversation without sounding scripted
• You're competitive, self-motivated, and driven to hit goals
• You're quick-witted and can think on your feet while building trust fast
• You stay organized in a fast-paced environment
• You're independent, but team-oriented
• You're comfortable with change and adapt quickly
• You take pride in doing things the right way - and documenting them clearly
• Bonus if you've done inside sales or high-volume customer interaction.

 Growth & AdvancementWeare a growing company with potential for future advancement.

 This Role Is NOT For You If:

• You sound like a robot
• You prefer scripts over real conversations
• You're uncomfortable with performance expectations

 What You'll Get

• $18/hour base + performance bonuses & commission(Top performers make $55K+ per year)
• Full benefits (Health, Dental, Vision)
• 401(k) with company match
• Paid Time Off + Sick Leave
• Ongoing training and career development
• A team environment that pushes you to improve and succeed

 Schedule

• Full-time (40 hours/week)
• Saturdays are rotated