Customer Engagement Travel Advisor

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Overview

Do you enjoy connecting with people, providing exceptional service, and helping others plan exciting experiences? We are seeking enthusiastic and client-focused individuals to join our growing remote team as Customer Engagement Travel Advisors.

In this role, you will serve as a trusted resource for travelers by helping them explore vacation possibilities, answer travel-related questions, and coordinate travel arrangements tailored to their needs. From all-inclusive resorts and cruises to family vacations, group travel, and international getaways, you'll help create smooth and enjoyable travel experiences while building lasting client relationships.

This remote opportunity is ideal for individuals who thrive in a customer-focused environment and enjoy communication, organization, and problem-solving. No prior travel industry experience is required. We provide comprehensive training, mentorship, and ongoing support to help you succeed.

Key Responsibilities

• Build positive relationships with clients and understand their travel interests and goals
• Assist travelers with evaluating destinations, vacation packages, cruises, and travel experiences
• Research accommodations, transportation, tours, and activities
• Provide personalized recommendations based on client preferences, schedules, and budgets
• Support clients throughout the planning, booking, and preparation process
• Communicate through phone, email, messaging platforms, and virtual meetings
• Coordinate reservation details with supplier partners and travel vendors
• Monitor itinerary updates, confirmations, and travel requests
• Maintain accurate records of client interactions and booking information
• Stay informed about destination highlights, supplier promotions, and industry developments
• Deliver professional, responsive service that enhances the overall client experience

Qualifications

• Interest in customer engagement, hospitality, travel, tourism, sales, or client services
• Strong verbal and written communication skills
• Ability to build rapport and maintain positive client relationships
• Excellent organizational and time-management abilities
• Comfortable working independently in a remote environment
• Basic computer proficiency and familiarity with online applications
• Strong attention to detail and problem-solving skills
• Self-motivated, professional, and eager to learn
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another approved hiring region

Training & Development

No previous travel industry experience is required. We provide:

• Structured onboarding and guided training
• Ongoing mentorship and coaching
• Access to travel supplier partnerships and booking resources
• Certification opportunities
• Continued learning and professional development support

Benefits & Opportunities

• 100% remote work opportunity
• Flexible scheduling designed around your availability
• Access to travel industry tools and booking platforms
• Travel incentives, discounts, and exclusive perks
• Opportunities for career advancement and leadership growth
• Collaborative and supportive virtual team culture
• Valuable experience in customer engagement, travel planning, relationship management, and business development