Customer Engineer, AI/ML, Startups, Google Cloud

Google

Austin, TX

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Artificial Intelligence (AI), Authentication, Cloud Architecture, Cloud Computing, Cross-Functional, Customer Relations, Ecosystems, Equal Employment Opportunity (EEO), Government, High Throughput, Hyperion Pillar, Identify Issues, Industry/Trade Analysis, Leadership, Leading Edge Technology, MCP - Microsoft Certified Professional, Organizational Skills, Partner Sales, Performance Metrics, Post-Sales, Pricing, Problem Solving Skills, Product Demonstration, Product Marketing, Proof of Concept, Prototyping, Sales, Sales Support, Startup, Strategic Planning, Team Player, Technical Presentation, Technical Sales, Technical Support, Technology Sales, Use Cases

LOCATION

Austin, TX

POSTED

30+ days ago

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
4 years of experience with cloud native architecture in a customer-facing or support role.
Experience identifying AI use cases to solve customer challenges or selling AI technology.
Experience engaging with, or presenting to, technical stakeholders or executive leaders.
Experience leading workshops, developing prototypes, or conducting demonstrations for clients.

Preferred qualifications:

Experience navigating AI infrastructure consumption models and optimizing high-throughput training/inference clusters.
Experience implementing multi-agent systems using frameworks (e.g., A2A, LangGraph, CrewAI, AutoGen).
Experience navigating the startup lifecycle, from initial prototyping with AI Studio to scaling and achieving product-market fit on Vertex AI.
Experience working with, and a passion for, the high-growth startup ecosystem and its typical rapid-scaling challenges.
Knowledge of "LLM-native" performance metrics (TTFT, tokens/sec, cost-per-request) and techniques for optimizing state management, quantization, and provisioned throughput.
Ability to implement secure agentic workflows incorporating MCP, tool-calling, and enterprise-grade authentication.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges. You will drive the technical win and define the delivery and consumption plans. You will engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will focus on identifying, pursuing, and winning new business workloads. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $104000 - $151000 (USD) + 42.86% bonus target + bonus + equity + benefitsLearn more about benefits at Google.

Responsibilities

Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.
Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers. Lead the technical engagement in the solution phase.
Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer Software

EMPLOYEE BENEFITS

Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria

FOUNDED

1998

WEBSITE

https://goo.gle/4dbno6V

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