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Customer Engineer I, SMB, Agentic Workplace Transformation, Google Cloud

Google

Austin, TX

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Business Growth, Business Processes, Cloud Architecture, Cloud Computing, Communication Skills, Computer Science, Customer Acquisition, Customer Relations, Customer Support/Service, Debugging Skills, Ecosystems, Entrepreneurship, Equal Employment Opportunity (EEO), Establish Priorities, Government, Hyperion Pillar, Identify Issues, Identity Data Management, Needs Assessment, Organizational Skills, Partner Sales, Presentation/Verbal Skills, Product Demonstration, Programming Languages, Proof of Concept, Prototyping, Request for Information (RFI), Request for Proposals (RFP), Sales, Sales Presentation, Small Business, Software Engineering, Strategic Planning, Technical Delivery, Technical Presentation, Technical Sales, Technical Strategy, Technical Support, Virtualization
LOCATION
Austin, TX
POSTED
30+ days ago
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
  • Experience engaging with, or presenting to, technical stakeholders or executive leaders.
  • Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.

Preferred qualifications:

  • Bachelor's degree in Computer Science, AI-related technical field, or equivalent practical experience.
  • 5 years of experience working on power applications and productivity software.
  • Experience in technical cloud ecosystems on enterprise productivity solutions and with related solutions (e.g., messaging, productivity applications, identity management, endpoint management).
  • Knowledge of Agentic AI platforms (including Gemini Enterprise), its features, differentiation, and the integration of enterprise-wide data sources and third-party connectors.
  • Experience in designing, building, or implementing agentic AI solutions to automate business processes.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges. You will drive the technical win and define the delivery and consumption plans. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.In this role, you will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $105,000-$151,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Work on identifying and qualifying business opportunities, key customer technical objections, and developing strategy to resolve technical blockers.
  • Share Google Workspace expertise to support the technical relationship with Google’s customers and partners, including product and solution briefings, proof-of-concept work, and the co-ordination and prioritization of solutions impacting customer adoption of Google Workspace, while taking responsibility for the technical aspect of Requests for Proposals/Requests for Information( RFPs/RFIs).
  • Architect solutions that leverage the Gemini Enterprise to automate end-to-end customer workflows.
  • Drive the technical adoption of Gemini Enterprise, including managing proof-of-concept work for pre-built and custom AI agents (no-code and code-based) built on the platform
  • Enable partners and customers to build agentic AI workflows with Gemini Enterprise and third-party data, guiding their technical roadmaps to deliver innovative Google Workspace solutions.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

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