Customer Engineer III, Applied AI, Google Cloud

Google

Seattle, WA

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JOB DETAILS

SKILLS

Adobe Acrobat, Application Programming Interface (API), Artificial Intelligence (AI), C++ Programming Language, Cloud Applications, Cloud Architecture, Cloud Computing, Computer Science, Conferences, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Design Flows, Document Imaging, English Language, Equal Employment Opportunity (EEO), Establish Priorities, Genetics, Google Apps, Government, Identify Issues, Industry/Trade Analysis, Java, Leadership, Leading Edge Technology, Machine Learning, Machine Tool, Mathematics, Modeling Languages, Organizational Skills, Partner Sales, Performance Tuning/Optimization, Presentation/Verbal Skills, Problem Solving Skills, Product Demonstration, Product Marketing, Proof of Concept, Python Programming/Scripting Language, Rapid Application Development (RAD), Recruiting/Staffing Agency, Regulatory Requirements, Resolve Customer Issues, Sales, Sales Presentation, Sales Prospecting, Team Player, Technical Leadership, Technical Presentation, Technical Support, Technical/Engineering Design, Telephony, Thought Leadership

LOCATION

Seattle, WA

POSTED

1 day ago

Customer Engineer III, Applied AI, Google Cloud _corporate_fare_ Google _place_ Sunnyvale, CA, USA; Mountain View, CA, USA; +3 more; +2 more **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. _info_outline_ XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include: + Health, dental, vision, life, disability insurance + Retirement Benefits: 401(k) with company match + Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment + Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance + Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks + Baby Bonding Leave: 18 weeks + Holidays: 13 paid days per year Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Sunnyvale, CA, USA; Mountain View, CA, USA; Seattle, WA, USA; San Francisco, CA, USA** . **Minimum qualifications:** + Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. + 10 years of experience with designing cloud-native enterprise-grade technical architecture in customer-facing or support roles. + 1 year of experience with Conversational AI technologies, including designing conversational flows/agents and operating Speech-to-Text, Text-to-Speech (STT/TTS). + Experience building or leveraging AI solutions, ML APIs, prompting, agent tooling, eval frameworks, and modern AI frameworks, and embedding into demos. + Experience engaging with and presenting to both technical stakeholders and executive leadership. **Preferred qualifications:** + Experience with building conversational applications and integrating it with third-party tooling (e.g., CRM, ticketing, telephony platforms). + Experience coding in Java, C++, or Python and vibe coding. + Familiarity with large language models (LLMs), retrieval-augmented generation (RAG), machine learning templates, and document/image AI. + Understanding of modern development methodologies and application performance tuning. **About the job** When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As an Applied AI Customer Engineer, you will accelerate Google Cloud's success by providing technical expertise in Conversational Artificial Intelligence and customer experience. In this role, you will bridge the gap between business issues and highly technical Generative AI solutions. You will partner with Sales teams on high-stakes engagements as a subject matter expert to differentiate Google Cloud, and will be the lead architect for advanced Conversational AI frameworks to design resilient and scalable AI solutions. You will help customers design architectures and solve customer experience issues using first-party Generative AI solutions. You will be a technical expert and a thought leader who will help enterprises navigate Conversational Artificial Intelligence and customer experience from proof-of-concept to production. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $174000 - $253000 (USD) + 20% bonus target + bonus + equity + benefits Learn more aboutbenefits at Google (https://www.google.com/about/careers/applications/benefits/) . **Responsibilities** + Serve as a trusted advisor to prospective and existing customers, explaining technical features and designing cloud-based architectures. + Provide technical guidance on integrating AI solutions with existing enterprise data stacks and third-party stacks such as CRM, etc. + Lead the rapid development of Proof-of-Concepts (PoCs) and Minimum Viable Products (MVPs), demonstrating the practical application of Google Cloud solutions, troubleshoot technical roadblocks, and recommend integration strategies for end-to-end Google Cloud solutions. + Collaborate with product management to prioritize solutions that drive customer adoption and share in-depth AI expertise through product briefings and technology advocacy. + Present the business value of Applied AI solutions to executive leaders and represent Google Cloud at conferences and industry events. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) . If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

About the Company

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

EMPLOYEE BENEFITS

Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria

FOUNDED

1998

WEBSITE

https://goo.gle/4dbno6V

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