Customer Engineer, Platform, SLED, Higher Education, Public Sector

Customer Engineer, Platform, SLED, Higher Education, Public Sector

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corporate_fareGoogleplaceSunnyvale, CA, USA; Mountain View, CA, USA

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Mountain View, CA, USA.

Minimum qualifications:

• Bachelors degree or equivalent practical experience.

• 10 years of experience with cloud-native architecture in a customer-facing or support role.

• Experience engaging with and presenting to technical stakeholders and executive leaders.

• Experience with cloud infrastructure engineering, on-premise environments, virtualization, or containerization platforms.

• Ability to travel up to 30% of the time to university campuses, industry conferences, and related events as required to advocate Google Public Sectors goals and engage directly with educational leaders.

Preferred qualifications:

• Experience partnering with Higher Education customers, specifically R1 and R2 institutions, to drive digital transformation and AI-readiness.
• Experience architecting innovative solutions and building compelling demonstrations using generative AI technologies, specifically Gemini and autonomous agentic workflows.
• Expertise migrating and modernizing legacy applications to scalable cloud platforms, laying the essential data groundwork for advanced AI/ML workloads.
• Understanding of enterprise security and complex networking principles as needed to secure AI pipelines, LLM deployments, and distributed architectures.
• Proven agility to rapidly learn and adapt to the changing evolution of emerging AI methodologies and new Google Cloud solutions.

About the job

As a Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud and our unique Google Public Sector offerings for our R1 and R2 higher education customers in California. You will empower universities and colleges to harness the full potential of the Google ecosystem by designing creative, agentic AI solutions that solve complex institutional issues.

Moving beyond traditional data lifecycles, you will lead proofs of concept and guide technical strategy to build proactive, autonomous AI agents and intelligent data ecosystems that transform the student, researcher, and administrative experience. Leveraging your technical expertise and compelling presentation skills, you will engage with educational leaders to translate their academic requirements into visionary, highly automated, and practical architectures tailored for the public sector.

Bringing excellent technical, communication, and organizational skills, you will join a team of fellow Googlers dedicated to mutual respect and equal opportunities for success.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Collaborate with the Sales team to uncover and qualify Google Cloud and AI-first opportunities, proactively addressing technical objections around adoption, and developing pathways to clear technical blockers.
• Lead the technical relationship with our premier Higher Education customers in California, leading immersive product briefings on Google Cloud and Googles GenAI portfolio, driving innovative, agentic proof-of-concept (PoC) work, and orchestrating specialized technical resources across Google Public Sector.
• Demonstrate and rapidly prototype intelligent integrations, bringing autonomous agents and AI-powered workflows to life directly within complex customer and partner environments.
• Design and recommend AI-optimized enterprise architectures and integration strategies, laying the secure platform and data infrastructure foundations required to successfully deploy comprehensive, forward-looking solutions using Google Cloud best practices.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.