Customer Engineer

San Francisco, CA · On-site · Full-timeCompensation: $130,000–$170,000 + competitive equity

About the Company

Our client is building the gateway to the internet for AI agents. As information consumption shifts from humans searching pre-crawled indexes to AI agents performing real-time, targeted crawling from sources of truth, the client builds the APIs AI agents use to access that data — live company and people data via APIs and full dataset delivery, piping live data from over a dozen sources and delivering it instantly at scale. It has 150+ enterprise customers, surpassed $10M ARR, is profitable, and grew 10x in 2025.

Founded 2023 · 11–50 people (Seed) · Industry: AI Tools

The Role

The client is hiring a Customer Engineer to own customer success while actively building the automation that reduces manual customer touchpoints over time. It's hybrid technical and relationship-driven: you hop on calls when needed, but are equally focused on building automated responses and workflows that scale support without scaling headcount. As much a builder's seat as a support seat.

Tech stack: Not specified; API integration and automation/workflow tooling implied by the responsibilities.

Requirements

• 0–3 years of experience; early-career welcome
• Genuine technical aptitude
• A builder mindset: automation over manual process
• Personable and improvement-oriented
• On-site in SF five days a week
• No prior customer-success experience required

Nice to Haves

• A software-engineering background with genuine interest in moving into a more customer-facing role
• Demonstrated technical aptitude through side projects, coursework, or prior automation work
• A personable communicator who enjoys improving how customers experience the product
• High curiosity and hunger, even without direct customer-success experience
• Comfortable building systems and processes rather than just executing manual tasks

Why Join

• Category-defining infrastructure: building the real-time data layer for the AI-agent era, not another wrapper
• Rare traction at seed: 150+ enterprise customers, $10M+ ARR, profitable, 10x growth in 2025
• Top-tier venture backing
• A builder's seat, not a ticket queue: own customer success and build the automation that scales it, with high autonomy early in your career

Details

• Location — San Francisco, CA
• Work policy — On-site, 5 days/week
• Compensation — $130,000–$170,000 + competitive equity
• Visa sponsorship — Not available
• Employment type — Full-time