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Customer Engineering Manager, Platform, SLED

Google

  • Sunnyvale, CA
  • 30+ days ago
  • Full-time
  • Employee
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Skills

  • Artificial Intelligence (AI)unmatched
  • Career Developmentunmatched
  • Cloud Architectureunmatched
  • Cloud Computingunmatched
  • Coachingunmatched
  • Cross-Functionalunmatched
  • Customer Relationsunmatched
  • Customer Satisfactionunmatched
  • Distributed Computingunmatched
  • Engineering Managementunmatched
  • Equal Employment Opportunity (EEO)unmatched
  • Federal Governmentunmatched
  • Governmentunmatched
  • Industry/Trade Analysisunmatched
  • Leadershipunmatched
  • Market Entry Strategyunmatched
  • Mentoringunmatched
  • Migration Strategyunmatched
  • Operations Processesunmatched
  • People Managementunmatched
  • Performance Managementunmatched
  • Pre-Salesunmatched
  • Salesunmatched
  • Sales Managementunmatched
  • Sales Supportunmatched
  • Sales/Support Engineering (SE)unmatched
  • Scalable System Developmentunmatched
  • Software Architectureunmatched
  • Software Development Lifecycle (SDLC)unmatched
  • State Governmentunmatched
  • Strategic Planningunmatched
  • Team Lead/Managerunmatched
  • Technical Leadershipunmatched
  • Technical Presentationunmatched
  • Technical Supportunmatched
  • Willing to Travelunmatched

Description

This role may also be located in our Playa Vista, CA campus.

This position can also be based out of Sacramento.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Los Angeles, CA, USA; Sacramento, CA, USA.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • 3 years of experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a Sales Engineering team.
  • 3 years of experience in leadership (e.g., people management, team lead, mentorship, or coaching).
  • Ability to travel up to 50% of the time.

Preferred qualifications:

  • 2 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
  • Experience with software life-cycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML (including Generative AI) and infrastructure.
  • Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
  • Experience presenting to technical stakeholders and executive leaders, including delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

About the job

In this role, you lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $192000 - $267000 (USD) + 42.86% bonus target + bonus + equity + benefitsLearn more about benefits at Google.

Responsibilities

  • Lead a team of Customer Engineers and build a thriving growth culture. Focus on talent strategy and skills development to deliver on cloud transformation outcomes for our customers and accelerate business goals for your territory.
  • Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
  • Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
  • Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
  • Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Numbers & Facts

LocationSunnyvale, CA
Job TypeFull-time, Employee
IndustryComputer Software
Company Size10,000 employees or more
Year Founded1998
Websitehttps://goo.gle/4dbno6V

Benefits

Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria

About Company

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to  build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

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