Customer Engineering Manager, SLED West

Google LLC

Sacramento, CA

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Career Development, Cloud Architecture, Cloud Computing, Cloud Storage, Coaching, Construction, Cross-Functional, Customer Relations, Customer Satisfaction, Distributed Computing, Engineering Management, English Language, Equal Employment Opportunity (EEO), Federal Government, Fonts, Genetics, Government, Industry/Trade Analysis, Leadership, Market Entry Strategy, Mentoring, Migration Strategy, Network Operations Center, Operations Management, Operations Processes, People Management, Performance Management, Pre-Sales, Product Management, Project/Program Management, Recruiting/Staffing Agency, Regulatory Requirements, Reliability Engineering, Retail, Sales, Sales Management, Sales Support, Sales/Support Engineering (SE), Scalable System Development, Software Architecture, Software Development, Software Development Lifecycle (SDLC), Software Engineering, State Government, Stock Purchase Plans, Strategic Planning, Systems Administration/Management, Team Lead/Manager, Technical Leadership, Technical Presentation, Technical Support, Willing to Travel
LOCATION
Sacramento, CA
POSTED
6 days ago

Customer Engineering Manager, SLED West - Google Careers

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Customer Engineering Manager, SLED West

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corporate_fareGoogleplaceSunnyvale, CA, USA; Los Angeles, CA, USA; +3 more; +2 morelaptop_windowsRemote eligible

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XThis position can also be based out of Sacramento.

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: Google"s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:

In-office locations: Sunnyvale, CA, USA; Los Angeles, CA, USA; Sacramento, CA, USA.

Remote location(s): California, USA.

Minimum qualifications:

  • Bachelor"s degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • 3 years of experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a Sales Engineering team.
  • 3 years of experience in leadership (e.g., people management, team lead, mentorship, or coaching).
  • Ability to travel up to 50% of the time.

Preferred qualifications:

  • 2 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
  • Experience with software life-cycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML (including Generative AI) and infrastructure.
  • Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
  • Experience presenting to technical stakeholders and executive leaders, including delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

About the job

In this role, you lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

  • Lead a team of Customer Engineers and build a thriving growth culture. Focus on talent strategy and skills development to deliver on cloud transformation outcomes for our customers and accelerate business goals for your territory.
  • Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
  • Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team"s book of business.
  • Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
  • Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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