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Customer Experience Agent

SmartStop Self Storage

Dallas, TX

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JOB DETAILS
SALARY
$16–$18 Per Hour
SKILLS
Call Centers, Communication Skills, Computer Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Diversity, Employee Assistance Plan, Health Insurance, High School Diploma, Online Chat, Presentation/Verbal Skills, Problem Solving Skills, Real Estate, Resolve Customer Issues, Short Messaging Service (SMS), Telephone Skills, Track Customer Issues, Writing Skills
LOCATION
Dallas, TX
POSTED
2 days ago
Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE'S journey.

About SmartStop Self Storage

SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in 22 states in the U.S. and three provinces in Canada. In addition, SmartStop was awarded: Newsweek's Best Customer Service among Storage Center companies three years in a row 2021, 2022 & 2023, Top Workplace of Orange County in 2022 and 2023, and Reputation's 800 Award in 2023. Come join a winning team!

Voted TOP WORKPLACE 2022 & 2023 by the Orange County Register and our AMAZING employees!

Salary range: $16.00 to $18.00 per hour depending on experience

Customer Experience Agent Job Summary (Dallas, TX)

Reporting to the Call Center Director, the Customer Experience Agent manages customer escalation calls by identifying a customer's needs and providing solutions to their complaints and identifies ways to ensure customer satisfaction and retention.

This job cis On Site and not remote.

Essential Job Functions and Responsibilities
  • Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses extensive company and company product knowledge to answer and appropriately address inquiries.
  • Performs other related duties as necessary or assigned.
If you love problem solving and helping customers and have excellent communication skills - this could be the job for you!

Qualifications Needed
  • High school diploma or equivalent.
  • Customer service experience required.
  • Excellent written and verbal communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Excellent decision-making ability.
  • Strong problem-solving skills.
  • Proficient in computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
  • Ability to function well in an often-stressful environment.
Benefits
  • Competitive salary
  • Health insurance including medical, dental and vision
  • Life and Disability Insurances
  • Ample paid time off
  • Generous holiday schedule
  • 401(k) + matching with no waiting period
  • Employee assistance program
  • Paid employee referral program

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.

Lead Together!

About the Company

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SmartStop Self Storage

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