Re-Bath is seeking a tech-savvy, customer-focused professional to support online reviews, customer follow-up, referrals, and brand content. This role combines customer experience, reputation management, and light marketing support across social media, email, and direct mail.
The ideal candidate is confident on the phone, organized in their follow-up, comfortable helping customers with technology, and able to communicate clearly and professionally. This person will help protect and strengthen the Re-Bath brand by turning customer feedback into action, insight, and content.
Follow up with recent customers to request online reviews
Help customers navigate Google, Facebook, and other review platforms
Provide patient, step-by-step assistance to customers who are less comfortable with technology
Ensure review requests are handled in a respectful, professional, and non-pushy manner
Track completed reviews and common customer barriers
Monitor reviews across Google, Facebook, Yelp, BBB, partner platforms, and internal channels
Respond to or escalate review-related issues, including disputes or flagged content
Summarize negative reviews in clear, actionable language
Identify recurring issues and share feedback trends with internal teams
Highlight urgent customer concerns for timely follow-up
Reach out to satisfied customers to request referrals in a friendly and professional manner
Answer basic questions about the referral process
Log referral activity, customer responses, and common objections
Collect and forward handwritten notes, thank-you cards, or printed testimonials for marketing use
Ensure customer privacy preferences are respected
Create and schedule social media posts using reviews, testimonials, and project highlights
Help maintain a consistent content calendar and organized asset library
Write short-form captions that align with brand voice and local market tone
Assist with email marketing content for follow-up, promotions, and reputation-building campaigns
Draft and proofread copy for direct mail pieces such as postcards, letters, and promotional offers
Repurpose customer stories and feedback into content across social, email, and print channels
Track basic engagement metrics and share insights with the marketing team
Success in this role means customers feel supported throughout the review and referral process, online feedback is monitored consistently, and negative issues are escalated quickly and clearly. It also means customer sentiment is captured in a way that helps both the service team and the marketing team respond effectively.
A strong candidate in this position will help increase positive review activity, improve visibility into recurring customer concerns, and support a more consistent brand presence across social media, email, and direct mail. The work should contribute to both stronger reputation management and better customer communication.
1–2 years of experience in customer service, reputation management, digital engagement, social media, or marketing support
Strong phone communication and customer service skills
Comfortable using review platforms, Google accounts, Facebook, and basic digital tools
Strong writing, proofreading, and reading comprehension skills
Ability to summarize customer sentiment and feedback clearly
Organized, detail-oriented, and able to manage multiple tasks
Experience assisting people with limited technology experience is a plus
Experience with social media posting, email marketing, or direct mail copy is preferred
This is not a design role; however, strict adherence to established brand guidelines is required
Must have a clean driving record and background.