Customer Experience Associate

Customer Experience Associate

Are you ready to join a company that’s pushing the limits of global design and innovation? Are you passionate about growing your career in a business with international reach and best-in-class talent?
HMTX Industries, headquartered in Norwalk Connecticut, services a diverse range of construction and renovation markets with renowned flooring products that set the bar for quality, performance, and design around the world.  With products for your home, work and everywhere in between, HMTX is helping make life more beautiful.
As a member of our team, you'll have the opportunity to work in a dynamic, exciting environment and be a part of a company that is affecting change.  Whether it's transcending the status quo on design and innovation or giving back in our local communities – HMTX is always in motion.  Join us today!

Your Opportunity to Make an Impact
As a Customer Experience Associate, you will deliver professional, accurate, and timely support to both internal and external customers throughout the entire order lifecycle. In this role, you will manage incoming inquiries across phone, chat, email, and messages; process manual and EDI orders; and help ensure compliance with customer requirements. Your ability to multi‑task, communicate clearly, and maintain exceptional attention to detail will directly impact customer satisfaction and operational accuracy.

What You Will Do

Who We're Looking For
Experience & Skills

Knowledge

Education

The salary range for this role is $20 to $23/hr. This range is applicable for jobs performed in the Eastern and Central Time Zones.  An employee’s pay position within the pay range will be based on several factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, and business organizational needs.