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Customer Experience Associate

Atrium

Clearwater, FL

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JOB DETAILS
SALARY
SKILLS
Artificial Intelligence (AI), Billing, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Service Tools, Customer Support/Service, Data Entry, Detail Oriented, Diversity, Documentation, Establish Priorities, Genetics, High School Diploma, Interpersonal Skills, Interviewing Skills, Multilingual, Negotiation Skills, Order Processing, Organizational Skills, Process Improvement, Record Keeping, Regulatory Compliance, Resolve Customer Issues, Short Messaging Service (SMS), Team Player
LOCATION
Clearwater, FL
POSTED
Today
Client Overview:
Our client is a dynamic organization focused on delivering exceptional customer service and innovative solutions, and they are currently looking to add a Customer Experience Associate to their team. The company values diversity and fosters an inclusive environment. Employees are encouraged to grow professionally and contribute to a collaborative culture.

Salary/Hourly Rate:
$22/hr

Position Overview:
The Customer Experience Associate interacts with customers to provide information about products and services, resolve complaints, and ensure a positive experience. The role involves handling inquiries, processing orders, and maintaining accurate records.

Responsibilities of the Customer Experience Associate:
  • Provide information about products and services via phone, email, or in person.
  • Enter orders, cancel accounts, and obtain complaint details.
  • Keep records of customer interactions and actions taken.
  • Check and resolve customer problems.
  • Contact customers regarding inquiries or claim results.
  • Determine charges, collect payments, and arrange billing.
  • Complete contract forms and prepare change of address records.
  • Refer unresolved grievances to designated departments.
  • Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Required Experience/Skills for the Customer Experience Associate:
  • Strong communication and interpersonal skills.
  • Ability to handle repetitive tasks and sit for extended periods.
  • Experience in customer service or related field (6 months to 1 year is preferred).
  • Proficiency with computers and data entry.
  • Ability to resolve conflicts and negotiate solutions.
  • Organizational and prioritization skills.
  • Attention to detail and accuracy in record-keeping.
Preferred Experience/Skills for the Customer Experience Associate:
  • Experience with contract documentation and regulatory compliance.
  • Familiarity with billing and payment processes.
  • Ability to recommend process improvements.
  • Experience working in a fast-paced environment.
  • Multilingual abilities are a plus.
Education Requirements:
  • High school diploma is required.
  • Associate's degree is preferred.
Benefits:
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
Job Wrapping ID: #LI-AJ3

About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 401004

About the Company

A

Atrium

Founded in 1995, Atrium is a global WBENC certified leader in Extended Workforce Management and Talent Solutions that partners with the world’s largest brands to reimagine how work gets done. Guided by our Applicant-Centric™ philosophy, we approach hiring from the perspective of the candidate. By getting to know you and listening to what truly motivates you, we build lasting relationships and find our applicants jobs they love.

COMPANY SIZE
250 to 500 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1995
WEBSITE
https://www.atriumglobal.com

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