Customer Experience Associate Customer Service-Ft Drum Main PX

3384885No5164557410.00.015-Aug-202620-Aug-2026Retail Operations Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.1H-008209-2026

Ideal candidate can work a rotating/varied schedule in the days/hours posted in the sample schedule below to include days, nights, weekends, and some holidays. We offer holiday pay and access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

Sample ScheduleSunday0900-1830Monday0800-1930Tuesday0800-1930Wednesday0800-1930Thursday0800-1930Friday0800-1930Saturday0800-1930

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to stay calm when customers are stressed or upset
• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

Customer Experience Associate Customer Service-Ft Drum Main PXIntermittent10

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

NoDRUM MAIN STORE$16.00$16.00United States - New York - Fort Drum