Customer Experience Associate Garmin Store

We are seeking a full-time Customer Experience Associate Garmin Store at our store in Miami Beach, FL. In this role, you will be responsible for delivering outstanding customer service and driving sales across Garmin's product portfolio in the Garmin retail store which involves providing expert product knowledge, conducting demonstrations, providing technical support, and ensuring a positive and informative shopping experience that encourages customer satisfaction and repeat business.

Essential Functions

• Greet customers and ascertain their needs to provide effective assistance
• Provide expert product knowledge and demonstrate features and benefits of Garmin devices
• Maintain a thorough understanding of Garmin products, especially their features and benefits, and be able to clearly articulate them
• Assist customers in making informed purchasing decisions by offering tailored recommendations
• Process sales transactions accurately and efficiently using POS systems
• Meet individual sales goals and contribute to achieving team sales goals
• Ensure products are displayed according to company merchandising standards
• Professionally handle customer inquiries/requests and resolve issues related to products, orders, and returns
• Provide customer training on device operation, including updates and maintenance
• Utilize internal systems effectively to respond to customer needs and manage transactions
• Report any issues affecting customer satisfaction to management
• Follow company policies and procedures
• Actively promote and upsell related products, accessories, and services
• Contribute to a positive and supportive work environment and represent the company positively
• Assist in receiving, unpacking, and organizing new product inventory
• Utilize strong organizational and administrative skills to manage and complete assigned projects efficiently
• Act as a knowledgeable and professional ambassador for Garmin at industry and professional events, fostering positive relationships and promoting the brand

• High School Diploma or GED
• Must possess a minimum of 3 years demonstrated experience performing a customer service role substantially similar to the essential functions of this job description
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Must be team-oriented, possess a positive attitude and work well with others
• Must possess a demonstrated ability to grasp new concepts quickly
• Must possess proficient and effective data entry skills
• Must possess proficiency using personal computers relevant to the essential functions of this job description
• Must possess personal or professional demonstrated technical aptitude that ensures effective performance of the essential functions of this job description

• Proven experience in a retail environment providing exceptional customer service
• Demonstrable knowledge and hands-on experience with a wide range of consumer electronics

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits