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Customer Experience Associate II

Lancesoft

  • Bartlesville, OK
  • 5 days ago
  • $18
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Skills

  • Analysis Skillsunmatched
  • Broadbandunmatched
  • Card Processingunmatched
  • Chargebacksunmatched
  • Communication Skillsunmatched
  • Consumer Marketingunmatched
  • Credit Cardsunmatched
  • Customer Experienceunmatched
  • Customer Support/Serviceunmatched
  • DSL (Digital Subscriber Line)unmatched
  • Data Collectionunmatched
  • Develop and Maintain Customersunmatched
  • Help Deskunmatched
  • High Availabilityunmatched
  • High School Diplomaunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Internet Applicationunmatched
  • Interpersonal Skillsunmatched
  • Marketingunmatched
  • Microsoft Officeunmatched
  • Network Connectivityunmatched
  • Online Networksunmatched
  • Point of Sale (POS) Hardwareunmatched
  • Point of Sale (POS) Softwareunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Quality Metricsunmatched
  • Reconciliationunmatched
  • Reporting Skillsunmatched
  • Technical Supportunmatched
  • Time Managementunmatched
  • Vendor/Supplier Managementunmatched
  • Writing Skillsunmatched

Description

Customer Experience Associate II
Location: Bartlesville, OK 74003
Duration: 12 months (Possible extension )
Pay rate range: $18 –$20/hr on w2 (All inclusive)
(Must be willing to work any shift from day, evenings, weekends, and overnights)
 
Job Description:
The Associate of Customer Experience will provide professional and courteous customer service to client Marketers and Dealers regarding their Network connectivity and credit card acceptance, Fuel Allocations Supply Management, and Extranet Support. The Customer Experience Agent requires 24/7 availability, and the ability to provide customers with timely, accurate and efficient technical support.
Responsibilities May Include
  • Must be willing to work any shift.
  • Responding to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing.
  • Troubleshooting and Point-Of-Sale hardware, software and/or network connectivity issues.
  • Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).
  • Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
  • Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.
  • Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.
  • Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.
  • Supporting Marketer/Dealer requests regarding client extranet sites (Bizlink / Lubestream).
  • Position Requirements Basic/Required:
  • Legally authorized to work in the job posting country
  • High School Diploma or GED equivalent
  • Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays
  • Preferred:
  • Marketing business insight
  • Familiarity with EPOS equipment
  • Demonstrated ability to effectively work within a team environment
  • 1 or more years of Information Systems Help Desk / Support experience
  • Knowledge of communication devices/methods such as Broadband, VSAT, and DSL
  • Access to and knowledge of downstream systems which interface with the Credit Card System
  • Intermediate knowledge of all Microsoft Office software applications
  • Intermediate knowledge of computer, DSL and VSAT hardware
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to learn other software and web-based applications per the requirements of this role
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products
  • Ability to write professional reports, business correspondence and procedure manuals
  • Ability to effectively present detailed information and respond to questions from groups of managers, clients, and/or customers
  • Excellent interpersonal and communication skills
** Looking for all shift schedules from day, evenings, weekends, and overnights.

Numbers & Facts

LocationBartlesville, OK
IndustryStaffing/Employment Agencies
Salary$18
Company Size2,000 to 2,499 employees
Year Founded2000
Websitehttp://www.lancesoft.com/

About Company

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

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