Customer Experience Associate II

Customer Experience Associate II
Location: East Hartford, CT 06108
Pay Rate: $19.94 per hour
Schedule: Monday through Friday, 8:30 AM to 5:00 PM
Employment Type: Full-Time, Temporary
 
Join Our Team!
We are seeking a Customer Experience Associate II to support an important Summer EBT program that helps families access food assistance for children during the summer months. If you enjoy helping others, thrive in a customer service environment, and have strong communication skills, this is an excellent opportunity to make a positive impact in your community.
 
What You'll Do
As a Customer Experience Associate II, you will serve as the first point of contact for customers calling with questions about the Summer EBT program. You will provide accurate information, document customer interactions, and ensure each caller receives professional and compassionate service.
 
Key Responsibilities

• Answer inbound customer calls regarding application status, eligibility, and program information.
• Assist callers with application questions and requests for additional information.
• Accurately document all customer interactions in the call tracking system.
• Research customer inquiries and provide timely resolutions.
• Escalate calls to leadership or appropriate agencies when necessary.
• Process complaints according to established procedures.
• Identify trends in customer concerns and recommend service improvements.
• Maintain knowledge of Summer EBT program policies and procedures.
• Meet quality, accuracy, productivity, and customer satisfaction goals.
• Participate in ongoing training and quality improvement initiatives.
• Perform additional duties as assigned.

 
Qualifications
Candidates should have one of the following:

• Associate degree preferred, OR
• Minimum of six months of call center or customer service experience.

 
Preferred Experience

• Knowledge of Medicaid, CHIP, or other public assistance programs.
• Experience working within healthcare, human services, or public assistance environments.

 
Skills & Qualifications

• Outstanding customer service and communication skills.
• Ability to remain professional, patient, and empathetic under pressure.
• Strong problem solving and analytical abilities.
• Excellent data entry accuracy and attention to detail.
• Ability to multitask in a fast-paced call center environment.
• Strong computer skills, including Microsoft Office.
• Ability to type at least 35 words per minute.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality.
• Bilingual (English/Spanish) candidates are encouraged to apply.

 
Why Apply?

• Competitive pay at $19.94 per hour
• Monday through Friday schedule with no evenings or weekends
• Opportunity to support an important public assistance program
• Collaborative and supportive team environment
• Gain valuable customer service and call center experience

 
If you are passionate about helping others and providing exceptional customer service, we encourage you to apply today!
 
 Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.