Childcare, Communication Skills, Computer Skills, Customer Experience, Customer Support/Service, High School Diploma, Microsoft Office, Microsoft Windows Operating System, Multitasking, Organizational Skills, Point of Sale (POS) Systems, Presentation/Verbal Skills, Problem Solving Skills, Sales, Sanitation, Telephone Skills
Reports to: General Manager
Customer Service Representative
The Customer Experience Associate is responsible for providing every client with a “wow experience”. As a CEA, you are the face of the company. The CEAs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions:
Fluent in Microsoft Office and well-versed in computer usage
Willing/able to learn new computer programs easily
Very customer service-oriented
Able to use down time effectively
Greets all customers coming into the building
Performs Check In/Check Out and reservation procedures in the POS system
Accepts payment from customers
Takes custody of pets and makes sure they are properly placed in the building
Answers telephone inquiries
Works closely with owner in charge to handle small office tasks
Provides tours of the facility to potential customers when necessary
Responsible for feeding and medicating of all dogs
Provides personal playtimes for dogs when such a service is requested
Takes dogs outside for elimination breaks
Performs body checks on to search for pre-existing conditions and/or injuries
Has the ability to perform the following tasks at the request of the General Manager/Owner
Sanitation of all boarding and daycare accommodations
Monitoring Daycare
Bathing
QUALIFICATIONS:
Job Requirements:
· Must complete K9 Resorts Certification Program for a Customer Service Representative
· Customer service-oriented
Education and Experience:
- High School diploma or equivalent
- Previous experience is preferred but not required
- Some weekend and holiday hours are required
Technical Skills:
- Computer skills including knowledge of Microsoft Windows.
- Proficient written and spoken communication skills.
Personal Characteristics:
- Must be able to communicate with all types of people, remain calm, mediate and problem solve
- Must be of moral and ethical character
- High level of emotional intelligence
- Salesmanship personality and comfort
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A Can-Do - It is my job attitude
- Outgoing, positive, enthusiastic personality
- Must demonstrate a love for dogs
- Well-organized and efficient
The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Type: Part-time
Salary: $15.00 - $15.50 per hour
Expected hours: No less than 20 per week
Benefits:
- Flexible schedule
- On-the-job training
K
K9 Resorts of Brookfield