Customer Experience Associate

Atlantis Promotions is looking for a committed Customer Experience Associate to help us amplify our partner brands’ customer retention through authentic interactions and provide helpful solutions. As a Customer Experience Associate, you are the direct link between Verizon and the local community. Your primary focus is to support customers find the right solutions.

Who We Are:

At Atlantis Promotions, we value human-centered strategies to ensure everything is communicated clearly, authentically, and with the kind of presence that stands out in any environment. We devote development programs to enhance each team member’s leadership potential, business capacity, and consistency.

Duties of the Customer Experience Associate:

• You are responsible for account support. The Customer Experience Associate will help customers with account updates, billing inquiries, service changes, orders, or requests.
• You will address and troubleshoot customer complaints, concerns, and service issues in a timely manner.
• The Customer Experience Associate will also be responsible for relaying accurate information about our products and services.
• You will support sales in identifying opportunities to upsell or cross-sell.
• Record customer interactions, requests, and resolutions in CRM systems.
• Ensure a high level of customer satisfaction and professionalism in all interactions.
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Escalate complex cases when necessary.
• Work closely with other departments to resolve customer issues.
• Attend company training sessions to improve customer service.

Qualifications of the Customer Experience Associate:

• Background in any customer-facing roles is an advantage, but not required.
• Proficient in using basic computer systems.
• Familiarity with telecommunications is a bonus.
• Must have excellent communication skills.
• An active listener who shows professionalism at all times.
• Ideally located near or within White Plains, NY, and surrounding areas.

The Work Environment

The Customer Experience Associate role involves face-to-face customer interaction in professional settings throughout the White Plains area. You will work as part of a supportive team that values mutual respect, good energy, and consistent effort. Our hands-on environment helps individuals build real skills, real confidence, and real momentum through meaningful, in-person communication and leadership development.

We look for individuals who bring passion, drive, and a willingness to learn. If you’re someone who shows up with heart and ambition, you’ll find a home here. Start your journey with us and apply now as a Customer Experience Associate.