Customer Experience Center Concierge

About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world. About the role The Customer Experience Center Concierge manages the day-to-day operations of the Leviton LIVE Experience Center and serves as the customer-facing ambassador for the facility. This role supports seamless meeting and event coordination, facility readiness, showroom engagement, and customer experiences that highlight Leviton products, solutions, capabilities, and the One Leviton value proposition. The Concierge partners with sales, customer and brand marketing, and business unit teams to support customer meetings, business development, and operational excellence.  Responsibilities Manage daily operations of the Leviton LIVE Experience Center, including facility calendars, meeting and event requests, facility access and guest security procedures. Coordinate and execute meetings, tours, customer events, and hospitality experiences, including logistics, catering, amenities, accommodations, transportation, off-site activities, and on-site event support.  Maintain a professional, welcoming environment by refreshing and resetting the Experience Center reception area, common spaces, and meeting rooms. Manage facility inventory and replenishment, expenses and event-related budgets, and annual physical inventory activities in support of Finance requirements.  Serve as a knowledgeable ambassador for Leviton products and integrated solutions through engaging tours, demonstrations, storytelling, and solution-based customer discussions.  Partner with sales, Experience Center hosts, customer and brand marketing, and business unit teams to support customer meetings, share insights, and enhance the overall customer experience. Collect, maintain, and organize customer and visitor data through Salesforce, Envoy, and related systems.  Coordinate and manage external vendors and service providers, including catering, entertainment, and all internal and external maintenance providers.  Monitor facility conditions and ensure audiovisual, technology, maintenance, and operational needs are addressed proactively and remain customer-ready.  Provide backup support for other Leviton LIVE Experience Centers and maintain schedule flexibility to support meetings, events and operational needs.  Qualifications Passion for delivering outstanding customer experiences and exceeding expectations.  Strong business acumen and professional presence. Excellent verbal and written communication skills, and outstanding presentation skills. Exceptional organizational and project management skills with strong attention to detail and the ability to balance multiple priorities in a dynamic environment.  Strong problem-solving and decision-making capabilities, with the ability to work independently, proactively, and collaboratively across functions.  Comfortable presenting to groups, facilitating customer discussions, and interacting with customers, executives, employees, vendors, contractors, and service providers.  Mechanically inclined and technologically savvy, with a willingness to learn new products, systems, and facility technologies.  Proficiency in Microsoft Office applications; experience with Salesforce, Envoy, or other CRM/visitor management systems preferred.  Knowledge of audiovisual systems, facility technologies, lighting, controls, automation, networking, or related technologies preferred.  Education & Experience Associate degree required; Bachelor's degree preferred.  Minimum of 2 years' experience in hospitality management, event planning, customer experience, executive hospitality, or a related field.  Must have experience coordinating meetings, customer events, tours, presentations, public speaking, and/or executive hospitality programs. Working knowledge of the construction, electrical, building technologies, technology, or manufacturing industry preferred.  Experience working with local business communities, hotels, vendors, service providers, or related hospitality partners preferred.  Travel Up to 5% Occasional travel may be required for Leviton product training, industry events, support of other Leviton LIVE Experience Center locations, and coverage for other Experience Center administrators as needed. What We Offer Comprehensive benefits include: Medical, dental, and vision insurance programs 401K plans with employer-matching contributions Tuition reimbursement PTO Paid holidays Volunteer time off For more information about benefits, please go to: https://careers.leviton.com/benefits Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544. The future looks brighter than ever. Join our team now! #LI-Onsite