Business Skills, Customer Experience, Customer Satisfaction, Customer Support/Service, Detail Oriented, Establish Priorities, Firearms Experience, Health Insurance, Help Desk, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Return Merchandise Authorization (RMA), Time Management, Training/Teaching, Vision Plan
Customer Experience Coordinator
Support Center - BLUE ASH, OH 45242
Overview
Salary Range $17.00 - $18.00 Hourly
Description
Customer Experience Coordinator
Range USA is the nation's largest operator of indoor shooting ranges a friendly and safe place to shop, shoot, and learn. We're committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We're growing nationwide, and we want the right people with us. At Range USA, your work has real impact.
Position Details
Position title - Customer Experience Coordinator
Reports to - Customer Experience Manager
Classification - Full-Time / Non-Exempt / Hourly / On-Site
Position Overview
The Customer Experience Coordinator will be responsible for managing large amounts of inbound calls and Help Desk tickets in a timely manner. They will identify customer's needs, clarify information, research issues and provide solutions. In addition to offering support to customers this position can serve as the primary contact between the stores and the customer. Looking for motivated professionals with a strong customer service background. Must be comfortable speaking on the phone with customers. Must have the ability to multi-task! Fast-paced environment handling up to 100 calls and or Help Desk tickets a day.
Core Values Alignment
- Curious ask questions, find and solve problems
- Passionate care deeply about the brand, team, and customers
- Do it Right take pride in accuracy and credibility
- Service put others above ourselves
Key Responsibilities
- Accurately and efficiently maintain information flow related to customer requests
- Keep customer satisfaction at the core of every decision and behavior
- Manage the issuing of credits and return authorizations
- Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from the supervisor when necessary
- Work schedule weekends and evenings on a rotating basis
Desired Skills & Experience
- One year of customer service experience with excellent interpersonal skills
- Execution skills with the ability to produce results within expected timeframe
- Technical Capacity Microsoft Office including Advanced Excel, Word and PowerPoint
- Attention to Detail and Accuracy
- Business Acumen
- Communication Proficiency Verbal & Written
- Ethical Conduct
- Problem Solving/Analysis
- Multi-tasking/Prioritization/Time Management
Employee Benefits
- Medical, Dental, and Vision health insurance
- Unlimited Shooting Free Classes
- Industry-leading online and in-store discounts
- Manufacturer rewards and points program
- No firearm experience needed we offer paid training