Customer Experience Coordinator (CXC)

Customer Experience Coordinator (CXC)

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Richardson Studio | Bloomington, Indiana

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Approximately 24-30 hours/week | Hybrid | $20-$25/hour

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Richardson Studio is looking for an awesome human to join our team as our Customer Experience Coordinator.

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The CXC helps make sure every client feels taken care of and every session runs smoothly from beginning to end.

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This is not a sales position, and you do not need photography experience. We're looking for someone warm, polished, incredibly organized, who loves people, notices the little things, and naturally thinks a couple of steps ahead.

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WHAT YOU'LL DO

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• Communicate with booked clients by phone, text, and email
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• Send session prep information and reminders
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• Coordinate hair and makeup for sessions
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• Confirm appointments and keep session details organized
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• Set the stage and greet clients
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• Assist our photography team during sessions
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• Follow up with clients after their session
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• Coordinate delivery of finished albums and wall portraits
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• Help keep the studio organized and running smoothly
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• Solve little problems before they become big ones
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YOU MIGHT BE A GREAT FIT IF...

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• You're naturally organized and dependable
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• You're great with people
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• You communicate clearly and professionally
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• You notice details other people miss
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• You don't need someone to tell you every next step
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• You take initiative to find answers
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• You enjoy creating a great experience for people
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Hospitality or customer service experience is a big plus. If you've worked at a nice restaurant, hotel, event venue, or other service-focused business, we'd love to meet you.

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The position is based in Bloomington with a mix of working from home and working in the studio around client sessions.

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Interested? Send an email to hello@richardsonstudio.com