Customer Experience Coordinator

Hoffmann Brothers is looking for Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Hoffmann Brothers services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills.

Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer's needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company.

To be successful in this role, you must be:

A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment

Detail Oriented: Able to pay attention to the minute details of a project or task

Efficient: Able to work in a fast-paced environment and handle multiple projects and goals

Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive

Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics

Communicative: Able to communicate information via writing and spoken word clearly and concisely

Customer Oriented: Able to take care of customer needs while following company procedures

Problem Solvers: Able to find a solution for or to deal proactively with work-related problems

Professional: In the way you speak, dress, and act.