Customer Experience Coordinator

Customer Experience Coordinator5 Star HVAC Charleston, SC$17.25 - $25.00 per hourAre you a positive, highly organized professional who excels at supporting customers and keeping a busy service team on track?5 Star HVAC, a locally owned heating and cooling company serving the Charleston area, is looking for a dedicated Customer Experience Coordinator to act as the main point of contact for our clients and a vital support resource for our technicians.This role is perfect for someone who enjoys a fast-paced office environment, solving problems quickly, and ensuring smooth operations every day.What You'll EarnHourly rate of $17.25 - $25.00 per hour, based on experienceMonday - Friday schedule, 10:00 AM - 7:00 PM (with occasional overtime during busy seasons)What You'll DoHandle incoming calls and provide friendly, professional customer supportSchedule service appointments and coordinate technician routesMake sure technicians have the correct parts, equipment, and information needed for each jobKeep customers updated on their service status and timelinesMaintain accurate records and service documentationCollaborate with technicians, dispatch, and management to resolve issues efficientlyWhat We're Looking ForOutstanding communication skills, both verbal and writtenStrong organizational and multitasking abilitiesA positive, solution-focused mindsetPrevious experience in customer service, dispatching, or scheduling (preferred)Proficiency with Microsoft Word, Excel, and OutlookComfortable operating multi-line phone systemsHVAC knowledge or Service Titan experience is a significant advantageThis is a key role where you'll directly impact customer satisfaction and help keep our service operations running at a high level.If you're a reliable, detail-oriented team player who wants to build a stable career with a respected local HVAC company, we encourage you to apply.Apply today!No phone calls or office visits please. All candidates must apply online.