Customer Experience Digital Lead III

Job Title: Digital Associate Account Manager Ad Agency
Location: Mettawa, IL 60045
Duration: 12+ months (Possible Extension)
Hybrid Schedule: Three days onsite/2 days remote
Pay Range: $50-53/hr

Job Description:
Primary Function / Primary Goals / Objectives:
The Digital Associate Account Manager is a contract position that works closely with the designated Account Manager(s) to help manage daily activities and the ongoing relationship with client / brand teams.

Knowledge / Skills:

• In-depth understanding of digital tactical development with the ability to provide guidance to the brand teams for how best to implement digital projects including, but not limited to interactive sales aids, emails, banner ads, websites, mobile applications, portals, etc.
• In-depth understanding of how to gather and document digital project requirements and work cohesively with Agency team members to ensure best-in-class execution.
• Collaborate effectively in a matrixed environment with Brand Marketers, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL).
• Maintain knowledge of (Client) guidelines including, but not limited to, corporate branding, promotional material development, medical/regulatory review process, and corporate compliance.
• Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, necessary approvals, production and archiving.
• Functional knowledge of Digital marketing platforms
• Demonstrate critical creative thinking and problem-solving skills.
• Demonstrate clear and concise written and verbal communication skills.
• Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload.
• Possess ability to work in a high-volume, rapidly paced environment.

Project/Process Management:

• Assist with A level projects and manage all B and C level projects within set of business group assigned.
• Attend all client meetings with the account manager and serves as key point of contact to ensure key information is being quickly communicated to all involved stakeholders.
• Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
• Assist Digital Account Manager with providing estimates and timelines.
• Assist with billing and ensure billing is completed on schedule.
• Track time on a daily basis.

Accountability / Scope:

• Reports onsite to (Client's) Ad Agency Associate Director, Digital Account Group
• Partners with creative team on project initiatives
• Adherence to all company-wide financial policies

Qualifications:

• Bachelor s degree preferred
• 5+ years of ad agency experience required
• Excellent communications skills: verbal, presentation, written
• High energy, positive, organized individual who is comfortable in a high-visibility role
• Ability to manage high volume project scope in a fast paced creative environment
• Great collaborator with ability to focus on both the big picture and small details