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Customer Experience Digital Lead III

Mindlance

North Chicago, IL

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JOB DETAILS
SKILLS
Advertising Agencies, Billing, Brand Marketing (Branding), Budget Management, Business Solutions, Communication Skills, Consumer Branding, Contract Management, Corporate Compliance, Customer Experience, Customer Relations, Establish Priorities, Finance, Financial Policies, Legal, Multitasking, Online Marketing, Organizational Skills, People Management, Presentation/Verbal Skills, Process Management, Productivity Management, Regulations, Sales Management, Team Player, Time Management, Time Tracking, Writing Skills
LOCATION
North Chicago, IL
POSTED
2 days ago
Digital Associate Account Manager

PRIMARY FUNCTION / PRIMARY GOALS / OBJECTIVES
The Digital Associate Account Manager is a contract position that works closely with the designated Account Manager(s) to help manage daily activities and the ongoing relationship with client / brand teams.

KNOWLEDGE / SKILLS
In-depth understanding of digital tactical development with the ability to provide guidance to the brand teams for how best to implement digital projects including, but not limited to interactive sales aids, emails, banner ads, websites, mobile applications, portals, etc.
In-depth understanding of how to gather and document digital project requirements and work cohesively with Agency team members to ensure best-in-class execution.
Collaborate effectively in a matrixed environment with Brand Marketers, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL).
Maintain knowledge of guidelines including, but not limited to, corporate branding, promotional material development, medical/regulatory review process, and corporate compliance.
Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, necessary approvals, production and archiving.
Functional knowledge of Digital marketing platforms
Demonstrate critical creative thinking and problem-solving skills.
Demonstrate clear and concise written and verbal communication skills.
Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload.
Possess ability to work in a high-volume, rapidly paced environment.

PROJECT/PROCESS MANAGEMENT
Assist with A level projects and manage all B and C level projects within set of business group assigned.
Attend all client meetings with the account manager and serves as key point of contact to ensure key information is being quickly communicated to all involved stakeholders.
Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
Assist Digital Account Manager with providing estimates and timelines.
Assist with billing and ensure billing is completed on schedule.
Track time on a daily basis.

ACCOUNTABILITY / SCOPE
Reports onsite to Ad Agency Associate Director, Digital Account Group
Partners with creative team on project initiatives
Adherence to all company-wide financial policies

QUALIFICATIONS
Bachelor s degree preferred
5+ years of ad agency experience required
Excellent communications skills: verbal, presentation, written
High energy, positive, organized individual who is comfortable in a high-visibility role
Ability to manage high volume project scope in a fast paced creative environment
Great collaborator with ability to focus on both the big picture and small details

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

M

Mindlance

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