Customer Experience Director

Essential Duties:

• Partner with internal key stakeholders to manage and coordinate the new/enhanced product evolution from concept, to design, prototype, testing, cost, mass production, promotion, serviceability and support.
• Present new ideas to the General Manager and ETV President to gain acceptance and approval to develop product lines and partner with internal stakeholders through product launch lifecycle.
• Drive resolution on issues quickly and pursue opportunities aggressively to maximize potential revenue options. Monitor results and adjust development plans as needed to attain desired outcome. Perform in a consistent state of Plan - Do - Check – Act and ensure that every phase of a project proceeds as scheduled and pivot and address issues and challenges.
• Lead and coach employees with a focus on career development and working towards clear annual business goals, with an ongoing cadence of feedback

• Strengthen and maintain the relationship of OEM partners for the advancement of Elgin Sweeper product offerings.

• Manage new business approaches and product development through the application of Design Thinking and Lean Startup methods. Ensure a clear and deep understanding of target markets, customer behaviors, and unarticulated needs in order to convert that understanding into meaningful and innovative solutions that support organizational strategy and fuel organic growth.

• Ensure validation of market demand and willingness to pay for new products or services using rapid prototypes and concept testing via face-to-face engagements, focus groups or other methods. 
• Manage all costs with a focus on achieving profitability and market share targets.
• Ensure Voice of Customer (VOC) focus and execution where needed, for the identified product market and ensure needed messages get to all relevant parties for course correction.
• Track market trends and develop business cases for product alignment to those trends. Formulate and execute plans to reverse the competitor’s rank in the market.  Outline the opportunities/requirements for international market success and support it with data or roadmap for testing assumptions.
• Ensure development, test, and communication of compelling value propositions for managed programs including current and new products, services, and other business opportunities. 
• Partner with key internal organizations to innovate go-to-market processes, as required, to ensure growth objectives are achieved.
• With other key partners and organizations (Internal & external), assist in driving sales growth for programs targeted to both new and existing customers, via new markets for existing products, and development of new customer acquisition and customer retention programs. 

• Prioritize the Product, Problem, Inventory (PPI) initiatives.
• Develop and maintain product consolidation roadmap for products with ongoing communications to all stakeholders (engineering, channel, factory, supply chain).

Education Requirement

• Bachelor’s degree in business, Engineering, Finance, Information Technology or related discipline required.
• Master’s Degree highly desirable

Experience Required

• Fifteen years’ cumulative experience demonstrated high performance in two or more of the following areas: Marketing, Engineering, Sales, or Product Management is required
• 10 years of customer-facing experience
• Proven mechanical aptitude and ability to demonstrate understanding of mechanical products required

Anticipated Salary Range: $170,000 - $190,000 base plus annual incentive. 

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us

Sold and serviced through a network of more than 100 dealer locations worldwide, Elgin Sweeper products are the sweepers of choice for a variety of general street maintenance, special industrial and airport applications. With more than 100 years of experience, Elgin Sweeper offers municipalities, contractors and industries the most sweeper options in the country, using the latest sweeping technologies—mechanical, pure vacuum, regenerative air, alternative fuel and waterless dust control. Elgin Sweeper is a subsidiary of Federal Signal Corporation’s Environmental Solutions Group. For more information, visit www.elginsweeper.com.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at 

HR@federalsignal.com