Customer Experience Engineer - (Remote - US) Customer Experience Engineer - (Remote - US) Get AI-powered advice on this job and more exclusive features.About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Experience Engineer in United States .This is a pivotal role within a fast-growing cybersecurity company working at the intersection of human intelligence and AI. As a Customer Experience Engineer, you'll play a critical role in the customer lifecycle, helping enterprise clients onboard, integrate, and derive full value from cutting-edge cybersecurity solutions. You'll be the technical bridge between product and customer, ensuring seamless deployment, troubleshooting challenges, and advocating for customer needs internally. If you're technically skilled, customer-obsessed, and passionate about cybersecurity, this is an opportunity to make a real impact.Accountabilities:Lead customer onboarding sessions and facilitate smooth technical deploymentsDeliver customized product training to empower end-users and adminsBuild Python scripts to support customer-specific API integrationsServe as the main technical contact for customer inquiries and troubleshootingTrack and manage support cases using Salesforce and report on customer success metricsConduct regular customer reviews to monitor health and identify improvement areasCollaborate with internal teams to ensure technical challenges are resolved quicklyIdentify and support upsell opportunities by aligning technical needs with product capabilitiesRequirementsBachelor's degree in Computer Science, IT, or related field (or equivalent work experience)5+ years in a technical, customer-facing role within cybersecurity or enterprise softwareSolid understanding of cybersecurity tools such as SIEM, EDR, Data Lakes, and Threat IntelligenceProficiency in Python for scripting and API integrationsHands-on experience with Salesforce CRM for customer managementStrong communication skills and a consultative, customer-first approachSelf-starter mindset with the ability to manage multiple relationships and prioritiesBonus: Industry certifications (e.g. CISSP, CEH), customer success experience, or familiarity with AWS, Azure, or Google CloudBenefitsCompetitive salary range: $150,000-$180,000 USDOpportunity to work at the forefront of AI-driven cybersecurity innovationWork alongside a diverse and mission-driven team of expertsFast-paced, collaborative environment with a startup cultureFlexible work arrangementsEqual opportunity workplace welcoming applicants from all backgroundsJobgether Hiring Process DisclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Customer ServiceIndustries Non-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at Jobgether by 2xSign in to set job alerts for “Customer Engineer” roles. United States $89,775.00-$100,000.00 2 weeks agoUnited States $97,000.00-$121,000.00 2 weeks agoCustomer Success Engineer (US based, remote) Tampa, FL $50,000.00-$50,000.00 1 month agoUnited States $75,000.00-$100,000.00 2 weeks agoUnited States $100,000.00-$140,000.00 1 week agoUnited States $170,000.00-$190,000.00 1 week agoTampa, FL $45,000.00-$65,000.00 6 months agoNew York, United States $150,000.00-$170,000.00 1 week agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr