Do you enjoy helping people plan memorable holidays while delivering exceptional customer service? We are looking for friendly, organized, and motivated individuals to join our growing remote team as Customer Experience Holiday Advisor.
In this role, you'll help clients navigate every stage of the vacation planning process from discovering destinations to finalizing reservations and preparing for departure. If you enjoy building relationships, solving problems, and creating outstanding travel experiences, this flexible remote opportunity could be an excellent fit.
Primary Responsibilities
Consult with clients to understand their vacation goals, travel interests, schedules, and spending plans
Research destinations, resorts, hotels, cruises, guided tours, transportation, attractions, and vacation packages
Recommend travel options tailored to each client's preferences, lifestyle, and budget
Coordinate accommodations, transportation, excursions, and additional travel services using approved supplier systems
Prepare itineraries, booking confirmations, travel documentation, and departure instructions
Assist with reservation changes, itinerary adjustments, cancellations, and special travel requests
Verify reservation details and travel information to help ensure every booking is complete and accurate
Maintain consistent communication with clients by providing updates and answering travel-related questions
Keep accurate records of client information, bookings, and correspondence within company platforms
Work with preferred travel partners to provide exceptional travel planning and customer support
Participate in ongoing supplier education, destination training, and professional development opportunities
Benefits
Fully remote work opportunity
Flexible scheduling to support your lifestyle
Comprehensive onboarding and guided training
Ongoing mentorship and coaching
Career advancement and professional growth opportunities
Performance-based incentives and recognition
Travel discounts and exclusive industry benefits
Collaborative and supportive virtual team environment
Access to continuous education and development resources
Qualifications
Excellent verbal, written, and interpersonal communication skills
Strong customer service and relationship-building abilities
Outstanding organizational skills and attention to detail
Ability to prioritize multiple client requests while meeting deadlines
Comfortable using online booking platforms, digital applications, and virtual communication tools
Professional, dependable, and client-focused mindset
Strong analytical thinking and problem-solving abilities
Self-motivated with the ability to work independently
Reliable internet connection and basic computer proficiency
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved countries or regions
Who Excels in This Position?
Individuals who are often successful in this role: