Customer Experience Intern Summer 2027

About Simple Modern

Simple Modern exists to give generously. As a leading drinkware and consumer goods company, Simple Modern gives at least 10% of annual profits to communities around the world, equaling millions in donations since the company's founding in 2015. The Oklahoma-owned company offers premium quality products and unique styles for adults and kids at generous prices. Mission-driven and values-based, Simple Modern has grown into a category leader for retail partners like Amazon, Target and Walmart, serving customers in all 50 states and eight countries around the world. To learn more about Simple Modern, visit www.simplemodern.com.

We also foster a vibrant workplace culture, with a mission-driven and values-centered approach that seeks to cultivate relational connection and a sense of purpose. Join us in making a difference while enjoying a fulfilling work experience!

Role Title: CX Intern

Department: Customer Experience

Reports to: Customer Experience Manager

Why does this role exist?

The CX Intern supports the day-to-day management and improvement of Simple Modern's customer experience, with a primary focus on conversational AI across email, chat, and social. This role will help ensure our AI is accurate, helpful, on-brand, and continuously improving, while also supporting broader CX projects, reporting, customer communication, and process improvements.

Corporate Mission

We Exist to Give Generously

Corporate Values

Excellence

Generosity

Growth Mindset

Collaboration

Humility

Role Responsibilities

AI Management: Help manage and optimize conversational AI across email and chat, with increasing ownership after training.

Quality Assurance: Review AI conversations to identify inaccuracies, hallucinations, tone issues, knowledge gaps, and escalation opportunities.

Testing & Optimization: Update and test AI instructions, knowledge, workflows, and new customer experiences.

Performance Analysis: Monitor CX and AI performance metrics to identify trends, issues, and opportunities for improvement.

Customer Communication: Help create, review, and improve proactive customer notifications and service communications to ensure messaging is clear, timely, and on-brand.

Cross-Functional Collaboration: Partner with the Social team and participate in conversations with Siena, Order Protection, and other CX partners.

CX Projects & Process Improvement: Support additional Customer Experience projects, research, documentation, reporting, and process improvements as needs and opportunities arise.

Desired Skills

Curious & Resourceful

Strong Written Communication

Critical Thinking & Judgment

Data Comfort

High Capacity

Eager to Learn