Customer Experience Internship Program - Shape Your Future!

Customer Experience Internship Program - Shape Your Future!

Salary: $20

FLSA Status: Non-Exempt | Supervisory Role: No

Why Join Us?

Join a leading financial institution and launch your career with Trustco Bank's exciting Internship Program!

Trustco Bank is proud to offer a comprehensive internship program designed to provide real-world experience, professional development, and potential full-time employment opportunities. We are seeking highly motivated and talented students to join our team and contribute to our continued success. This is a fantastic chance to apply your academic knowledge, develop valuable skills, and explore a career in the financial industry.

About the Customer Experience Internship Role

The Branch Performance Intern is a dynamic, field-based leadership role responsible for supporting and strengthening performance across multiple branch locations. This position partners closely with branch leadership to reinforce professional standards, operational consistency and customer experience excellence.

This role is not desk-based and requires frequent travel, visiting approximately five (5) branches per week, with follow-up visits conducted to ensure completion of action items and sustained performance improvements. The Branch Performance Manager serves as a coach, resource, and accountability partner to branch teams.

Key Responsibilities

• Conduct regular on-site branch visits and follow-up visits to ensure execution of action items.
• Monitor and evaluate branch performance related to customer engagement.
• Evaluate branch appearance, cleanliness, marketing materials, and professional dress standards.
• Document observations, action plans, and outcomes for leadership review.
• Collaborate with branch leadership and internal partners to drive continuous improvement.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications:

• Currently enrolled in a degree program at an accredited college or university.
• Strong academic record.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• A genuine interest in the financial services industry.

Travel

• High travel requirement (75%) across the assigned branch network.

Trustco Bank is an Equal Opportunity/Affirmative Action Employer. We are committed to providing equal opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We strongly encourage applications from all qualified individuals.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.