Must be willing to work CST hours if in PST time zone, no exceptions
Highly motivated self-starter with strong ownership of responsibilities
Thrives in a dynamic, fast-paced small business environment
A logistics expert who can confidently coordinate LTL, TL, intermodal, and parcel shipments
A customer-first communicator who is both tactful and responsive
Experienced in vendor management, QuickBooks Online, and CRM tools
Comfortable working independently and managing multiple priorities simultaneously
Key Responsibilities:
Logistics & Shipping, Schedule LTL, TL, intermodal, and small parcel shipments
Present freight rate options for quoting and order planning
Generate and manage shipping documents (BOLs, packing lists, export/customs forms)
Book shipments and coordinate with customs brokers when needed
Manage freight claims, re-classes, re-weighs, and no-shows
Maintain complete digital order records in QuickBooks
Order Management:
Own the full drop-ship order lifecycle across all sales channels
Create and manage customer orders and vendor purchase orders
Track and confirm delivery dates, shipping status, and proof of delivery
Maintain accurate customer and vendor records
Review open order reports and follow up with vendors
Vendor Management:
Monitor purchase order status and coordinate lead times
Handle accounts payable calls and occasional vendor appreciation gifts
Reconcile vendor statements and resolve discrepancies
Customer Experience:
Respond to inbound calls, voicemails, and email messages
Provide timely updates, order tracking, and post-sale support
Maintain customer and contact records in CRM
Sales & Admin Support::
Assist the sales team by logging and managing CRM leads
Help maintain customer order and payment portals
Log customer communications and sales support tasks
Work with company CPA on basic bookkeeping responsibilities
Required Qualifications:
2+ years of experience in logistics, vendor management, or customer service
Strong organizational, written, and verbal communication skills
Proficient in QuickBooks Online, Google Workspace (Docs, Sheets, Gmail), and Adobe Acrobat
Comfortable working remotely and managing time independently
Nice to Have:
B2B sales or fulfillment experience
Familiarity CRM tools
1-2 years experience with QuickBooks Online
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.