Project Manager Jobot
Westford, MA4 days ago
- $125,000–$155,000 Per Year
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Skills
- Analysis Skillsunmatched
- Automationunmatched
- Corrective Actionunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Retention/Renewalunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Diversityunmatched
- Identify Issuesunmatched
- Leadershipunmatched
- LifeTime Value (LTV)unmatched
- Onboardingunmatched
- Partner Salesunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Project/Program Managementunmatched
- Retention Programsunmatched
- Risk Analysisunmatched
- Risk Managementunmatched
- Sales Operationsunmatched
- Sales Strategyunmatched
- Strategic Planningunmatched
- Team Lead/Managerunmatched
- Time Managementunmatched
- Willing to Travelunmatched
Description
Working at Freudenberg: We will wow your world!
Responsibilities:
- Lead and Manage Customer Experience Team: Provide strong leadership and direction to the Customer Experience Team. Ensure the team is motivated, engaged, and aligned with company goals. Conduct critical conversations to address performance issues and provide constructive feedback. Monitor and track team members' performance, setting clear objectives and expectations.
- Identify and Implement Process Improvements:Analyse current customer experience processes to identify inefficiencies and areas for improvement. Develop and execute strategies to enhance customer satisfaction and operational efficiency.
- Drive Customer Success and Proactive Engagement: Establish a proactive customer engagement model that anticipates customer needs, supports onboarding and adoption, improves responsiveness, and strengthens long-term customer relationships. Ensure the team identifies opportunities to improve the customer journey and creates follow-up actions that support customer satisfaction and loyalty.
- Support Revenue Retention and Risk Mitigation: Partner with Sales and Sales Operations to identify customer retention risks, service-related dissatisfaction, recurring order issues, contract concerns, and potential churn indicators. Coordinate corrective actions, escalate material risks, and support account retention strategies through timely service recovery and clear internal ownership.
- Improve Customer Lifetime Value Through Service Excellence: Use customer feedback, service trends, CRM activity, order behavior, and issue patterns to identify opportunities to improve account health and deepen customer value. Recommend actions that improve repeat business, reduce friction, and support sustainable revenue retention.
- Monitor Performance Metrics: Develop, track, and report on key performance indicators (KPIs) to measure the success of customer experience initiatives. Use data to drive decisions and demonstrate improvements.
Qualifications:
- Bachelor's degree in Business, Management, or a related field.
- 3-5 years of experience in a customer success or customer experience management
- Strong background in process improvement and project management.
- Experience with digitalization and automation tools and initiatives.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Ability to travel as needed within the region and internationally.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Klüber Lubrication NA LPNumbers & Facts
| Location | Londonderry, New Hampshire |
| Industry | Medical Devices and Supplies |
| Company Size | 10,000 employees or more |
| Website | https://www.freudenberg.com/careers |
About Company
Freudenberg – ein globales Technologieunternehmen mit rund 48.000 Mitarbeitenden in rund 60 Ländern und einem Umsatz von mehr als 8,8 Milliarden Euro im Jahr 2020. Hauptsitz der Unternehmensgruppe ist Weinheim, inmitten der Metropolregion Rhein-Neckar. Soweit die Zahlen und Fakten. Doch was treibt uns an?
Es ist der Exzellenzanspruch, mit dem wir unsere Kunden voranbringen. Die Branchenvielfalt, die immer neue Anwendungen ermöglicht. Die Innovationskraft, die auf unserer langjährigen Material-, System- und Technologiekompetenz basiert und von vielfältigen Teams inspiriert wird. Die Werte, die uns seit rund 170 Jahren leiten. Und der feste Wille, Verantwortung für Umwelt und Gesellschaft zu übernehmen.
All das macht uns aus.
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