Customer Experience Manager

4 Corner Resources

Orlando, FL

JOB DETAILS
SALARY
SKILLS
Apple iPad, Car Rentals, Communication Skills, Computer Skills, Consulting, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Interpersonal Skills, Leadership, Multitasking, Operational Support, Operations, Organizational Skills, Problem Solving Skills, Rentals, Resolve Customer Issues, Retail, Team Player
LOCATION
Orlando, FL
POSTED
9 days ago


Location: Onsite in Orlando, FL by Orlando International Airport
Pay Rate: Starting at $20/hour
Position Type: 3-Month Contract-to-Hire
Schedule: Wednesday–Sunday, 11:30am–8:00pm (schedule may start earlier based on business needs). This position will also require working holidays.

Introduction
4 Corner Resources is seeking a Customer Experience Manager for a fast-paced airport car rental operation in Orlando, FL. This role is responsible for overseeing daily front-line operations while delivering an exceptional customer experience in a high-volume, hospitality-driven environment.

The ideal candidate is energetic, customer-focused, and thrives in fast-paced settings similar to Disney, hospitality, or luxury service environments. This is a hands-on leadership role focused heavily on customer satisfaction, service recovery, and team support.

Key Responsibilities

  • Deliver exceptional customer service throughout the rental process
  • Greet customers professionally and resolve issues quickly and effectively
  • Support daily operations across rental, return, shuttle, and customer service teams
  • Monitor customer activity and operational flow using company systems and iPads
  • Handle customer escalations and provide service recovery solutions
  • Lead by example to maintain strong team morale and customer satisfaction scores
  • Assist with operational needs across the property in a hands-on leadership capacity

Required Qualifications

  • Previous experience in customer service, hospitality, rental car, hotel, retail, or other fast-paced environments
  • Strong communication, leadership, and de-escalation skills
  • Ability to multitask and stay organized under pressure
  • Comfortable working weekends, holidays, and flexible schedules
  • High-energy, outgoing, and customer-first personality
  • Basic computer and technology proficiency required

Skills and Competencies

  • Strong customer service and interpersonal skills
  • Charismatic, professional, and adaptable personality
  • Ability to resolve problems quickly and maintain professionalism under pressure
  • Team-oriented mindset with strong communication skills
  • Proactive, dependable, and eager to grow within the company


 

About the Company

4

4 Corner Resources

Who We Are

4 Corner Resources is a professional recruiting and staffing firm headquartered in Orlando, Florida. Founded in 2005 by a seventh-generation Floridian, our success and reputation as an Orlando staffing agency were built by pairing performance and effectiveness with unmatched personal client service. Our unique ability to combine cultural fitwith technical requirements has earned 4 Corner Resources a reputation as a highly trusted recruiting partner to our clients and candidates alike.

Though we are headquartered in the southeastern United States, our team of recruiting and staffing experts work with clients across the country — from Los Angeles to New York City — to ensure they are hiring the right candidate every time. We develop relationships with passive candidates and active job seekers alike to maintain a strong and extensive network of candidates.

Overview

Headquartered in the heart of Downtown Orlando, FL, 4 Corner Resources is a professional recruiting firm specialized in providing Information Technology, Engineering, Marketing, Finance and Contact Center professionals for contract and permanent positions.

Website
http://www.4cornerresources.com
Phone
407-872-1521
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2005
WEBSITE
https://www.4cornerresources.com/