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Customer Experience Manager

Granite Construction

Sacramento, California

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JOB DETAILS
SKILLS
Bidding, Construction, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Fast Food, Financial Management, High School Diploma, Keyboards, Microsoft Office, Multilingual, Operational Measurement, Operations Management, Order Processing, Physical Demands, Project Tracking, Regional Sales, Safety/Work Safety, Sales Management, Sales Support, Spanish Language
LOCATION
Sacramento, California
POSTED
Today
Building a career at Granite may be the most valuable thing you could do...

Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite's century-old success. We're building more than infrastructure; we are building your future.

General Summary

This position is responsible for ensuring the consistency of processes and policies and managing the customer experience team to ensure order setup and materials dispatch matches the customers' needs, collecting bid day info, managing and sending quotes, creating orders, supporting quality submissions for accuracy, plant scheduling, and other customer service tasks as required.

Essential Job Accountabilities
  • Develop team to allow continuous coverage of duties to prevent service gaps when absences occur.
  • Collaborate with Operations staff to measure and ensure accurate scheduling and dispatching.
  • Coordinate policies and procedures with other District Customer Experience Managers to ensure consistency across the organization.
  • Support District Sales staff with bidding, project tracking, and quote management.
  • Manage a designated portion of customers based on the criteria set forth by the District Sales Manager.
  • Balance administrative load with Operations Finance Managers.

Education
  • High school diploma or equivalent
  • 4-year degree preferred

Work Experience
  • 3+ years of experience in dispatching in a similar industry
  • 3+ years of experience in a customer facing role

Knowledge, skills, and abilities
  • MS Office intermediate to high level required
  • Bilingual (Spanish Preferred)
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements/Skills
  • Comply, understand, and support corporate safety initiatives to ensure a safe work environment
  • Ability and willingness to abide by the company's Code of Conduct on a daily basis
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Our Benefits at a Glance:

Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.

Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).

As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.

Benefits may vary for positions located outside of the continental United States.

Base Salary Range:
$96,541.00 - $144,813.00
Pay may vary based upon relevant experience, skills, location, and education among other factors.

About Granite Construction Incorporated

Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

About the Company

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Granite Construction

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