Customer Experience & Operations Manager – Galveston, TX

Join the Transportation Revolution at zTrip

WHC / zTrip is a leading taxi transportation company committed to delivering reliable, efficient mobility solutions while maintaining the highest standards of safety and service. As we continue to grow, we are seeking an experienced Customer Experience & Operations Manager to join our Galveston team and help elevate both customer satisfaction and daily operations.

What We Offer as a Customer Experience & Operations Manager:

• Medical, dental, vision, and life insurance
• Paid Time Off (PTO)
• Holiday pay
• 401(k) with up to 3% company match

What You’ll Do as a Customer Experience & Operations Manager:

Customer Experience & Relationship Management

• Lead customer service initiatives through direct interaction and outreach programs
• Build and maintain strong client relationships to meet and exceed expectations
• Address customer concerns and ensure a high level of service satisfaction

Team Leadership & Driver Engagement

• Partner with support staff and independent contractor drivers to enhance recruiting and retention efforts
• Foster clear, consistent communication across teams and with customers
• Support a collaborative and positive workplace culture

Operations & Fleet Management

• Oversee vehicle maintenance planning to ensure fleet availability and efficiency
• Implement safety programs and onboarding processes to ensure compliance with company and regulatory standards
• Monitor operational performance and service delivery

Performance & Business Oversight

• Review and analyze daily, weekly, and monthly operational metrics
• Partner with the General Manager to track performance, identify gaps, and implement improvement plans
• Ensure location goals for financial performance, safety, and service are consistently met
• Support contract renewals with insights and operational data
• Enforce company policies and participate in employee relations initiatives

What We’re Looking for as a Customer Experience & Operations Manager:

• Strong interpersonal and communication skills
• Proven ability to build and maintain customer relationships
• Collaborative leadership style with a team-first mindset
• Results-driven with strong problem-solving abilities
• Experience in operations, customer service management, or a related field preferred

Why Join zTrip?

• Be part of a growing leader in transportation services
• Make a direct impact on customer satisfaction and operational success
• Work in a dynamic, fast-paced environment with supportive leadership
• Opportunities for career advancement and professional growth

Apply Today

If you’re a motivated leader passionate about delivering excellent service and driving operational success, apply today to become a Customer Experience & Operations Manager and help shape the future of transportation in Galveston.